Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 765 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) noting key details (b) shouting into the phone (c) saying thank you (d) saying your name
3. 3.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
4. 4.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
5. 5.Which of these is a polite phone habit? (a) not saying who you are (b) hanging up suddenly (c) speaking clearly (d) eating while talking
6. 6.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) leave a short message (d) hang up angrily
7. 7.True or false: “calling very late” is a rude phone habit. (a) True (b) False
8. 8.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
9. 9.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) “Tell me the fees.” (d) a greeting and your name
10. 10.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
11. 11.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
12. 12.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
13. 13.Which of these is a polite phone habit? (a) a noisy background (b) eating while talking (c) greeting first (d) hanging up suddenly
14. 14.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
15. 15.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) late at night (d) during working hours
16. 16.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) stating why you called (b) mumbling your name (c) saying thank you (d) saying your name
18. 18.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
19. 19.Which of these is a rude phone habit? (a) saying your name (b) asking “Is now okay?” (c) calling at a fair time (d) eating while talking
20. 20.🔍 Which is the odd one out? (a) a noisy background (b) mumbling your name (c) saying thank you (d) chatting to others
21. 21.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
22. 22.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
23. 23.Which of these is a polite phone habit? (a) stating why you called (b) calling very late (c) eating while talking (d) chatting to others
24. 24.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
25. 25.True or false: “noting key details” is a polite phone habit. (a) False (b) True
26. 26.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
27. 27.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
28. 28.True or false: “greeting first” is a polite phone habit. (a) False (b) True
29. 29.Which of these is a rude phone habit? (a) calling at a fair time (b) mumbling your name (c) saying your name (d) greeting first
30. 30.Which of these is a rude phone habit? (a) hanging up suddenly (b) greeting first (c) asking “Is now okay?” (d) noting key details
31. 31.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
32. 32.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
33. 33.🔍 Which is the odd one out? (a) calling very late (b) not saying who you are (c) a noisy background (d) asking “Is now okay?”
34. 34.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
35. 35.True or false: “saying your name” is a rude phone habit. (a) False (b) True
36. 36.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to waste time (d) to avoid mistakes
37. 37.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) pretend to be them (d) hang up silently
38. 38.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
39. 39.Which of these is a polite phone habit? (a) hanging up suddenly (b) saying your name (c) calling very late (d) chatting to others
40. 40.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students