Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 766 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
2. 2.Which of these is a polite phone habit? (a) not saying who you are (b) asking “Is now okay?” (c) mumbling your name (d) calling very late
3. 3.🕘 A good time to call an office is usually… (a) during working hours (b) late at night (c) on a holiday (d) very early morning
4. 4.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
5. 5.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) “Tell me the fees.” (d) a greeting and your name
6. 6.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
7. 7.Which of these is a polite phone habit? (a) speaking clearly (b) mumbling your name (c) not saying who you are (d) a noisy background
8. 8.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to end the call (d) to sound bored
9. 9.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
10. 10.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
11. 11.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
12. 12.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
13. 13.Which of these is a polite phone habit? (a) chatting to others (b) saying your name (c) hanging up suddenly (d) a noisy background
14. 14.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
15. 15.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
16. 16.Which of these is a rude phone habit? (a) saying thank you (b) chatting to others (c) greeting first (d) asking “Is now okay?”
17. 17.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
18. 18.Which of these is a rude phone habit? (a) calling very late (b) speaking clearly (c) noting key details (d) saying thank you
19. 19.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
20. 20.🔍 Which is the odd one out? (a) a noisy background (b) stating why you called (c) shouting into the phone (d) mumbling your name
21. 21.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) a noisy background (c) noting key details (d) calling at a fair time
22. 22.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
23. 23.🔍 Which is the odd one out? (a) a noisy background (b) eating while talking (c) mumbling your name (d) greeting first
24. 24.🔍 Which is the odd one out? (a) greeting first (b) saying your name (c) noting key details (d) eating while talking
25. 25.🔍 Which is the odd one out? (a) eating while talking (b) calling very late (c) asking “Is now okay?” (d) mumbling your name
26. 26.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
27. 27.🔍 Which is the odd one out? (a) speaking clearly (b) not saying who you are (c) calling very late (d) chatting to others
28. 28.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
29. 29.Which of these is a rude phone habit? (a) speaking clearly (b) asking “Is now okay?” (c) a noisy background (d) greeting first
30. 30.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
31. 31.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
32. 32.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
33. 33.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) asking “Is now okay?” (d) mumbling your name
34. 34.True or false: “greeting first” is a rude phone habit. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) a noisy background (b) saying your name (c) shouting into the phone (d) not saying who you are
36. 36.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) set a fun ringtone (d) answered it
37. 37.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
38. 38.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
39. 39.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
40. 40.True or false: “eating while talking” is a polite phone habit. (a) False (b) True

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