Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 767 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to avoid mistakes (d) to end the call
2. 2.📞 The person you want is not available. What is best? (a) shout at the caller (b) hang up angrily (c) leave a short message (d) call ten times
3. 3.🔍 Which is the odd one out? (a) calling at a fair time (b) a noisy background (c) mumbling your name (d) chatting to others
4. 4.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
5. 5.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
6. 6.Which of these is a rude phone habit? (a) noting key details (b) greeting first (c) stating why you called (d) a noisy background
7. 7.Which of these is a polite phone habit? (a) shouting into the phone (b) a noisy background (c) greeting first (d) calling very late
8. 8.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) hang up silently (c) shout at them (d) pretend to be them
9. 9.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
10. 10.Which of these is a rude phone habit? (a) speaking clearly (b) saying thank you (c) asking “Is now okay?” (d) chatting to others
11. 11.Which of these is a polite phone habit? (a) chatting to others (b) eating while talking (c) calling very late (d) speaking clearly
12. 12.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) switched it off (d) set a fun ringtone
13. 13.🔍 Which is the odd one out? (a) chatting to others (b) saying your name (c) stating why you called (d) speaking clearly
14. 14.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) a snack (c) the TV on (d) loud music
15. 15.True or false: “greeting first” is a polite phone habit. (a) False (b) True
16. 16.True or false: “greeting first” is a rude phone habit. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) noting key details (b) saying thank you (c) eating while talking (d) saying your name
18. 18.Which of these is a polite phone habit? (a) shouting into the phone (b) a noisy background (c) mumbling your name (d) stating why you called
19. 19.Which of these is a rude phone habit? (a) calling at a fair time (b) stating why you called (c) hanging up suddenly (d) greeting first
20. 20.🔍 Which is the odd one out? (a) hanging up suddenly (b) speaking clearly (c) saying your name (d) calling at a fair time
21. 21.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
22. 22.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
23. 23.Which of these is a polite phone habit? (a) a noisy background (b) shouting into the phone (c) mumbling your name (d) noting key details
24. 24.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
25. 25.🔍 Which is the odd one out? (a) hanging up suddenly (b) greeting first (c) chatting to others (d) calling very late
26. 26.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
27. 27.Which of these is a rude phone habit? (a) saying your name (b) calling at a fair time (c) shouting into the phone (d) stating why you called
28. 28.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
29. 29.Which of these is a rude phone habit? (a) saying your name (b) noting key details (c) calling very late (d) speaking clearly
30. 30.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
31. 31.🔍 Which is the odd one out? (a) saying thank you (b) asking “Is now okay?” (c) shouting into the phone (d) calling at a fair time
32. 32.Which of these is a rude phone habit? (a) noting key details (b) eating while talking (c) calling at a fair time (d) saying your name
33. 33.🔍 Which is the odd one out? (a) shouting into the phone (b) saying thank you (c) mumbling your name (d) chatting to others
34. 34.Which of these is a rude phone habit? (a) greeting first (b) asking “Is now okay?” (c) mumbling your name (d) calling at a fair time
35. 35.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
36. 36.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
37. 37.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
38. 38.🔍 Which is the odd one out? (a) a noisy background (b) not saying who you are (c) stating why you called (d) eating while talking
39. 39.True or false: “saying your name” is a rude phone habit. (a) True (b) False
40. 40.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit

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