Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 768 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) kept it loud (d) answered it
2. 2.🔍 Which is the odd one out? (a) stating why you called (b) greeting first (c) calling very late (d) calling at a fair time
3. 3.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
4. 4.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
5. 5.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) hang up silently (d) tell them politely
6. 6.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
7. 7.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
8. 8.🔍 Which is the odd one out? (a) saying your name (b) eating while talking (c) mumbling your name (d) hanging up suddenly
9. 9.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
10. 10.🔍 Which is the odd one out? (a) greeting first (b) eating while talking (c) speaking clearly (d) stating why you called
11. 11.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
12. 12.Which of these is a rude phone habit? (a) calling at a fair time (b) saying your name (c) asking “Is now okay?” (d) not saying who you are
13. 13.🔍 Which is the odd one out? (a) hanging up suddenly (b) chatting to others (c) a noisy background (d) greeting first
14. 14.Which of these is a polite phone habit? (a) mumbling your name (b) eating while talking (c) asking “Is now okay?” (d) chatting to others
15. 15.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
16. 16.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
17. 17.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
18. 18.True or false: “noting key details” is a rude phone habit. (a) False (b) True
19. 19.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
20. 20.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) greeting first (c) calling at a fair time (d) a noisy background
21. 21.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) shout at the caller (d) call ten times
22. 22.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
23. 23.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
24. 24.True or false: “saying your name” is a rude phone habit. (a) False (b) True
25. 25.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
26. 26.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
27. 27.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) calling at a fair time (c) calling very late (d) stating why you called
28. 28.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
29. 29.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to end the call (d) to sound bored
30. 30.🔍 Which is the odd one out? (a) chatting to others (b) eating while talking (c) calling very late (d) calling at a fair time
31. 31.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
32. 32.Which of these is a rude phone habit? (a) saying your name (b) shouting into the phone (c) stating why you called (d) asking “Is now okay?”
33. 33.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
34. 34.Which of these is a rude phone habit? (a) greeting first (b) saying thank you (c) stating why you called (d) mumbling your name
35. 35.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
36. 36.Which of these is a polite phone habit? (a) saying thank you (b) hanging up suddenly (c) a noisy background (d) calling very late
37. 37.Which of these is a polite phone habit? (a) calling very late (b) noting key details (c) shouting into the phone (d) mumbling your name
38. 38.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
39. 39.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
40. 40.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False

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