Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 769 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
2. 2.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) shout at the caller (d) hang up angrily
3. 3.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
4. 4.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
5. 5.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
6. 6.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) set a fun ringtone (d) kept it loud
7. 7.Which of these is a polite phone habit? (a) a noisy background (b) mumbling your name (c) hanging up suddenly (d) speaking clearly
8. 8.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
9. 9.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
10. 10.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
11. 11.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to end the call (c) to waste time (d) to sound bored
12. 12.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
13. 13.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
14. 14.Which of these is a rude phone habit? (a) saying thank you (b) saying your name (c) speaking clearly (d) hanging up suddenly
15. 15.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) shout at them (d) tell them politely
16. 16.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
17. 17.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
19. 19.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying your name (c) chatting to others (d) calling at a fair time
20. 20.🔍 Which is the odd one out? (a) saying thank you (b) calling very late (c) saying your name (d) asking “Is now okay?”
21. 21.Which of these is a polite phone habit? (a) a noisy background (b) saying your name (c) eating while talking (d) not saying who you are
22. 22.Which of these is a rude phone habit? (a) eating while talking (b) calling at a fair time (c) stating why you called (d) saying your name
23. 23.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) calling very late (c) saying your name (d) greeting first
24. 24.Which of these is a polite phone habit? (a) a noisy background (b) noting key details (c) not saying who you are (d) hanging up suddenly
25. 25.Which of these is a polite phone habit? (a) mumbling your name (b) hanging up suddenly (c) shouting into the phone (d) stating why you called
26. 26.True or false: “greeting first” is a rude phone habit. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) hanging up suddenly (b) saying thank you (c) eating while talking (d) a noisy background
28. 28.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
29. 29.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
30. 30.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
31. 31.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying thank you (c) greeting first (d) hanging up suddenly
32. 32.Which of these is a rude phone habit? (a) a noisy background (b) greeting first (c) stating why you called (d) noting key details
33. 33.🔍 Which is the odd one out? (a) chatting to others (b) hanging up suddenly (c) calling at a fair time (d) mumbling your name
34. 34.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
35. 35.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Who is this?”
36. 36.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
37. 37.🔍 Which is the odd one out? (a) stating why you called (b) hanging up suddenly (c) a noisy background (d) chatting to others
38. 38.True or false: “noting key details” is a rude phone habit. (a) True (b) False
39. 39.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
40. 40.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True

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