Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 770 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) stating why you called (b) chatting to others (c) eating while talking (d) shouting into the phone
2. 2.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
3. 3.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
4. 4.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
5. 5.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
6. 6.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) during working hours (d) late at night
7. 7.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) shout at them (d) pretend to be them
8. 8.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
9. 9.🔍 Which is the odd one out? (a) calling at a fair time (b) greeting first (c) hanging up suddenly (d) saying thank you
10. 10.🔍 Which is the odd one out? (a) calling very late (b) shouting into the phone (c) saying thank you (d) chatting to others
11. 11.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
12. 12.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
13. 13.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
14. 14.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) speaking clearly (c) saying your name (d) mumbling your name
15. 15.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
16. 16.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
17. 17.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 The person you want is not available. What is best? (a) leave a short message (b) hang up angrily (c) shout at the caller (d) call ten times
19. 19.Which of these is a polite phone habit? (a) eating while talking (b) chatting to others (c) shouting into the phone (d) asking “Is now okay?”
20. 20.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
21. 21.Which of these is a rude phone habit? (a) greeting first (b) noting key details (c) saying thank you (d) calling very late
22. 22.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
23. 23.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
24. 24.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
25. 25.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
26. 26.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
27. 27.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to sound bored (d) to avoid mistakes
28. 28.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
29. 29.Which of these is a polite phone habit? (a) shouting into the phone (b) chatting to others (c) saying your name (d) not saying who you are
30. 30.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) “Hello? Hello?” (d) a greeting and your name
31. 31.🔍 Which is the odd one out? (a) noting key details (b) stating why you called (c) not saying who you are (d) saying your name
32. 32.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
33. 33.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) loud music (d) the TV on
34. 34.🔍 Which is the odd one out? (a) calling very late (b) greeting first (c) not saying who you are (d) a noisy background
35. 35.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
36. 36.Which of these is a polite phone habit? (a) mumbling your name (b) speaking clearly (c) not saying who you are (d) eating while talking
37. 37.True or false: “saying your name” is a rude phone habit. (a) False (b) True
38. 38.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
39. 39.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
40. 40.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True

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