Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 78 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) noting key details (c) eating while talking (d) greeting first
2. 2.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
3. 3.🔍 Which is the odd one out? (a) saying your name (b) asking “Is now okay?” (c) hanging up suddenly (d) calling at a fair time
4. 4.Which of these is a rude phone habit? (a) saying thank you (b) noting key details (c) calling very late (d) greeting first
5. 5.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
6. 6.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
7. 7.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Tell me the fees.” (d) “Who is this?”
8. 8.Which of these is a polite phone habit? (a) shouting into the phone (b) saying your name (c) mumbling your name (d) eating while talking
9. 9.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
10. 10.🔍 Which is the odd one out? (a) mumbling your name (b) greeting first (c) noting key details (d) speaking clearly
11. 11.Which of these is a polite phone habit? (a) calling very late (b) shouting into the phone (c) not saying who you are (d) greeting first
12. 12.Which of these is a polite phone habit? (a) eating while talking (b) not saying who you are (c) calling very late (d) asking “Is now okay?”
13. 13.Which of these is a rude phone habit? (a) saying thank you (b) saying your name (c) stating why you called (d) chatting to others
14. 14.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
15. 15.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) a noisy background (c) eating while talking (d) mumbling your name
16. 16.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
17. 17.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
18. 18.🔍 Which is the odd one out? (a) a noisy background (b) mumbling your name (c) greeting first (d) not saying who you are
19. 19.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) leave a short message (d) hang up angrily
20. 20.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
21. 21.🔍 Which is the odd one out? (a) eating while talking (b) calling at a fair time (c) noting key details (d) speaking clearly
22. 22.Which of these is a polite phone habit? (a) chatting to others (b) shouting into the phone (c) stating why you called (d) calling very late
23. 23.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
24. 24.Which of these is a rude phone habit? (a) greeting first (b) saying thank you (c) mumbling your name (d) calling at a fair time
25. 25.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
26. 26.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
27. 27.Which of these is a polite phone habit? (a) speaking clearly (b) eating while talking (c) calling very late (d) a noisy background
28. 28.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) pretend to be them (d) shout at them
29. 29.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) during working hours (d) late at night
30. 30.🔍 Which is the odd one out? (a) noting key details (b) calling very late (c) greeting first (d) calling at a fair time
31. 31.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
32. 32.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
33. 33.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
34. 34.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to waste time (d) to avoid mistakes
35. 35.True or false: “saying your name” is a rude phone habit. (a) True (b) False
36. 36.True or false: “greeting first” is a polite phone habit. (a) True (b) False
37. 37.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
38. 38.Which of these is a polite phone habit? (a) a noisy background (b) shouting into the phone (c) calling at a fair time (d) not saying who you are
39. 39.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
40. 40.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit

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