Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 771 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
2. 2.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Who is this?” (d) “Tell me the fees.”
3. 3.Which of these is a rude phone habit? (a) greeting first (b) saying your name (c) speaking clearly (d) eating while talking
4. 4.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
5. 5.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
6. 6.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
7. 7.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
8. 8.🔍 Which is the odd one out? (a) calling at a fair time (b) noting key details (c) greeting first (d) mumbling your name
9. 9.🔍 Which is the odd one out? (a) a noisy background (b) hanging up suddenly (c) mumbling your name (d) calling at a fair time
10. 10.Which of these is a polite phone habit? (a) not saying who you are (b) stating why you called (c) eating while talking (d) calling very late
11. 11.Which of these is a rude phone habit? (a) noting key details (b) speaking clearly (c) stating why you called (d) a noisy background
12. 12.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) not saying who you are (d) saying your name
13. 13.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
14. 14.True or false: “saying your name” is a polite phone habit. (a) False (b) True
15. 15.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
16. 16.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
17. 17.True or false: “greeting first” is a polite phone habit. (a) False (b) True
18. 18.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) answered it (d) switched it off
19. 19.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) mumbling your name (d) saying thank you
20. 20.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) noting key details (b) saying thank you (c) asking “Is now okay?” (d) calling very late
22. 22.True or false: “calling very late” is a rude phone habit. (a) False (b) True
23. 23.True or false: “noting key details” is a rude phone habit. (a) False (b) True
24. 24.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) very early morning (d) during working hours
25. 25.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
26. 26.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
27. 27.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a pen and your notes (d) a snack
28. 28.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
29. 29.🔍 Which is the odd one out? (a) greeting first (b) chatting to others (c) not saying who you are (d) calling very late
30. 30.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
31. 31.🔍 Which is the odd one out? (a) a noisy background (b) calling very late (c) stating why you called (d) not saying who you are
32. 32.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
33. 33.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) hang up angrily (d) call ten times
34. 34.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
35. 35.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
36. 36.🔍 Which is the odd one out? (a) hanging up suddenly (b) chatting to others (c) not saying who you are (d) asking “Is now okay?”
37. 37.True or false: “calling very late” is a polite phone habit. (a) False (b) True
38. 38.Which of these is a rude phone habit? (a) saying your name (b) saying thank you (c) stating why you called (d) hanging up suddenly
39. 39.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) hang up silently (d) shout at them
40. 40.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit

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