Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 772 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) mumbling your name (b) not saying who you are (c) eating while talking (d) noting key details
2. 2.Which of these is a rude phone habit? (a) greeting first (b) calling at a fair time (c) calling very late (d) stating why you called
3. 3.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) chatting to others (c) hanging up suddenly (d) mumbling your name
4. 4.Which of these is a rude phone habit? (a) greeting first (b) stating why you called (c) not saying who you are (d) saying your name
5. 5.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
6. 6.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
7. 7.Which of these is a rude phone habit? (a) greeting first (b) noting key details (c) saying thank you (d) eating while talking
8. 8.Which of these is a polite phone habit? (a) hanging up suddenly (b) asking “Is now okay?” (c) shouting into the phone (d) a noisy background
9. 9.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
10. 10.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
11. 11.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
12. 12.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
13. 13.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
14. 14.True or false: “saying your name” is a rude phone habit. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) a noisy background (b) greeting first (c) noting key details (d) stating why you called
16. 16.📝 Before an important call, what should you keep ready? (a) loud music (b) a snack (c) a pen and your notes (d) the TV on
17. 17.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
18. 18.Which of these is a polite phone habit? (a) shouting into the phone (b) chatting to others (c) not saying who you are (d) saying thank you
19. 19.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
20. 20.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) call ten times (d) hang up angrily
21. 21.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to avoid mistakes (d) to waste time
22. 22.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
23. 23.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) on a holiday (d) during working hours
24. 24.🔍 Which is the odd one out? (a) greeting first (b) saying thank you (c) calling at a fair time (d) hanging up suddenly
25. 25.Which of these is a polite phone habit? (a) chatting to others (b) mumbling your name (c) saying your name (d) hanging up suddenly
26. 26.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
27. 27.Which of these is a rude phone habit? (a) shouting into the phone (b) saying thank you (c) stating why you called (d) saying your name
28. 28.🔍 Which is the odd one out? (a) eating while talking (b) speaking clearly (c) calling very late (d) chatting to others
29. 29.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
30. 30.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
31. 31.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
32. 32.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
33. 33.True or false: “greeting first” is a rude phone habit. (a) True (b) False
34. 34.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
35. 35.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) pretend to be them (d) tell them politely
36. 36.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) “Who is this?” (d) a greeting and your name
37. 37.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
38. 38.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
39. 39.Which of these is a rude phone habit? (a) a noisy background (b) asking “Is now okay?” (c) stating why you called (d) calling at a fair time
40. 40.Which of these is a rude phone habit? (a) hanging up suddenly (b) noting key details (c) asking “Is now okay?” (d) saying your name

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