Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 773 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
2. 2.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
3. 3.🔍 Which is the odd one out? (a) eating while talking (b) greeting first (c) calling very late (d) chatting to others
4. 4.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
5. 5.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
6. 6.Which of these is a rude phone habit? (a) noting key details (b) saying your name (c) chatting to others (d) saying thank you
7. 7.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) kept it loud (c) set a fun ringtone (d) answered it
8. 8.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Tell me the fees.” (c) “Who is this?” (d) “Hello? Hello?”
9. 9.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
10. 10.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
11. 11.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) very early morning (d) during working hours
12. 12.Which of these is a polite phone habit? (a) shouting into the phone (b) calling at a fair time (c) calling very late (d) hanging up suddenly
13. 13.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
14. 14.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
15. 15.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
16. 16.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
17. 17.True or false: “saying your name” is a rude phone habit. (a) True (b) False
18. 18.🔍 Which is the odd one out? (a) greeting first (b) not saying who you are (c) calling at a fair time (d) asking “Is now okay?”
19. 19.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
20. 20.Which of these is a rude phone habit? (a) shouting into the phone (b) speaking clearly (c) noting key details (d) stating why you called
21. 21.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
22. 22.Which of these is a rude phone habit? (a) greeting first (b) speaking clearly (c) stating why you called (d) calling very late
23. 23.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
24. 24.Which of these is a rude phone habit? (a) hanging up suddenly (b) speaking clearly (c) greeting first (d) stating why you called
25. 25.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) a noisy background (b) chatting to others (c) calling at a fair time (d) not saying who you are
27. 27.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
28. 28.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
29. 29.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) loud music (c) the TV on (d) a snack
30. 30.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
31. 31.🔍 Which is the odd one out? (a) a noisy background (b) shouting into the phone (c) saying your name (d) not saying who you are
32. 32.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
33. 33.Which of these is a polite phone habit? (a) eating while talking (b) mumbling your name (c) saying thank you (d) calling very late
34. 34.True or false: “calling very late” is a polite phone habit. (a) True (b) False
35. 35.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
36. 36.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
37. 37.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
38. 38.🔍 Which is the odd one out? (a) chatting to others (b) shouting into the phone (c) speaking clearly (d) not saying who you are
39. 39.Which of these is a polite phone habit? (a) a noisy background (b) asking “Is now okay?” (c) mumbling your name (d) chatting to others
40. 40.Which of these is a rude phone habit? (a) calling at a fair time (b) saying thank you (c) stating why you called (d) a noisy background

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