Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 774 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying thank you (c) saying your name (d) not saying who you are
2. 2.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) hang up angrily (d) leave a short message
3. 3.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
4. 4.Which of these is a polite phone habit? (a) a noisy background (b) mumbling your name (c) eating while talking (d) asking “Is now okay?”
5. 5.Which of these is a rude phone habit? (a) saying thank you (b) calling at a fair time (c) eating while talking (d) greeting first
6. 6.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) a pen and your notes (d) the TV on
7. 7.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
8. 8.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
9. 9.Which of these is a rude phone habit? (a) not saying who you are (b) noting key details (c) saying your name (d) saying thank you
10. 10.Which of these is a polite phone habit? (a) calling very late (b) not saying who you are (c) speaking clearly (d) eating while talking
11. 11.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) set a fun ringtone (d) switched it off
12. 12.Which of these is a polite phone habit? (a) noting key details (b) calling very late (c) shouting into the phone (d) chatting to others
13. 13.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
14. 14.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
15. 15.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up suddenly (c) stating why you called (d) saying thank you
16. 16.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
17. 17.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
18. 18.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
19. 19.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) chatting to others (c) speaking clearly (d) noting key details
20. 20.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
21. 21.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
22. 22.Which of these is a rude phone habit? (a) noting key details (b) calling at a fair time (c) greeting first (d) a noisy background
23. 23.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
24. 24.Which of these is a rude phone habit? (a) mumbling your name (b) saying thank you (c) stating why you called (d) noting key details
25. 25.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
26. 26.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
27. 27.Which of these is a polite phone habit? (a) chatting to others (b) shouting into the phone (c) calling at a fair time (d) a noisy background
28. 28.🔍 Which is the odd one out? (a) calling very late (b) chatting to others (c) mumbling your name (d) saying thank you
29. 29.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
30. 30.🔍 Which is the odd one out? (a) noting key details (b) calling very late (c) stating why you called (d) speaking clearly
31. 31.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
32. 32.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) tell them politely (d) shout at them
33. 33.True or false: “saying your name” is a polite phone habit. (a) True (b) False
34. 34.Which of these is a polite phone habit? (a) saying thank you (b) mumbling your name (c) chatting to others (d) a noisy background
35. 35.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
36. 36.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Hello? Hello?”
37. 37.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to waste time (d) to avoid mistakes
38. 38.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
39. 39.Which of these is a polite phone habit? (a) not saying who you are (b) hanging up suddenly (c) calling very late (d) greeting first
40. 40.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question

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