Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 775 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) during working hours (d) very early morning
2. 2.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) not saying who you are (c) greeting first (d) speaking clearly
3. 3.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
4. 4.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
5. 5.Which of these is a rude phone habit? (a) saying thank you (b) calling at a fair time (c) speaking clearly (d) calling very late
6. 6.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
7. 7.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) leave a short message (d) hang up angrily
8. 8.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
9. 9.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
10. 10.🔍 Which is the odd one out? (a) hanging up suddenly (b) speaking clearly (c) saying thank you (d) stating why you called
11. 11.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
12. 12.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
13. 13.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
14. 14.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) kept it loud (d) switched it off
15. 15.🔍 Which is the odd one out? (a) stating why you called (b) speaking clearly (c) eating while talking (d) saying thank you
16. 16.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
17. 17.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
18. 18.Which of these is a polite phone habit? (a) chatting to others (b) eating while talking (c) not saying who you are (d) stating why you called
19. 19.🔍 Which is the odd one out? (a) saying your name (b) chatting to others (c) a noisy background (d) not saying who you are
20. 20.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) saying thank you (b) greeting first (c) saying your name (d) shouting into the phone
22. 22.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
23. 23.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) “Hello? Hello?” (d) a greeting and your name
24. 24.🔍 Which is the odd one out? (a) mumbling your name (b) calling very late (c) greeting first (d) chatting to others
25. 25.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
26. 26.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
27. 27.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
28. 28.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
29. 29.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
30. 30.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
31. 31.Which of these is a rude phone habit? (a) calling at a fair time (b) hanging up suddenly (c) saying your name (d) stating why you called
32. 32.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) eating while talking (b) calling very late (c) noting key details (d) a noisy background
34. 34.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) shout at them (d) hang up silently
35. 35.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
36. 36.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
37. 37.🔍 Which is the odd one out? (a) speaking clearly (b) asking “Is now okay?” (c) noting key details (d) a noisy background
38. 38.Which of these is a rude phone habit? (a) saying thank you (b) noting key details (c) saying your name (d) a noisy background
39. 39.Which of these is a polite phone habit? (a) speaking clearly (b) calling very late (c) chatting to others (d) hanging up suddenly
40. 40.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to end the call (d) to avoid mistakes

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