Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 776 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) stating why you called (b) calling at a fair time (c) saying thank you (d) chatting to others
2. 2.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
3. 3.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
4. 4.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
5. 5.🔍 Which is the odd one out? (a) eating while talking (b) not saying who you are (c) calling very late (d) saying thank you
6. 6.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) stating why you called (c) chatting to others (d) noting key details
7. 7.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
8. 8.🔍 Which is the odd one out? (a) speaking clearly (b) not saying who you are (c) greeting first (d) saying thank you
9. 9.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
10. 10.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
11. 11.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) on a holiday (d) during working hours
12. 12.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
13. 13.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) calling at a fair time (b) saying thank you (c) mumbling your name (d) saying your name
15. 15.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
16. 16.🔍 Which is the odd one out? (a) calling very late (b) noting key details (c) speaking clearly (d) calling at a fair time
17. 17.True or false: “saying your name” is a rude phone habit. (a) True (b) False
18. 18.True or false: “noting key details” is a polite phone habit. (a) True (b) False
19. 19.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
20. 20.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
21. 21.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
22. 22.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to waste time (d) to end the call
23. 23.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
24. 24.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
25. 25.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Hello? Hello?” (d) “Who is this?”
26. 26.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) a pen and your notes (d) the TV on
27. 27.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
28. 28.Which of these is a polite phone habit? (a) hanging up suddenly (b) mumbling your name (c) calling at a fair time (d) calling very late
29. 29.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
30. 30.Which of these is a polite phone habit? (a) hanging up suddenly (b) a noisy background (c) mumbling your name (d) speaking clearly
31. 31.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
32. 32.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
33. 33.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
34. 34.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
35. 35.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
36. 36.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name (c) not saying who you are (d) chatting to others
37. 37.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
38. 38.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) hang up silently (d) shout at them
39. 39.Which of these is a rude phone habit? (a) speaking clearly (b) stating why you called (c) eating while talking (d) asking “Is now okay?”
40. 40.Which of these is a polite phone habit? (a) eating while talking (b) chatting to others (c) a noisy background (d) asking “Is now okay?”

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