Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 777 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling at a fair time (c) saying your name (d) greeting first
2. 2.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
3. 3.🔍 Which is the odd one out? (a) a noisy background (b) saying thank you (c) saying your name (d) asking “Is now okay?”
4. 4.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) a greeting and your name (d) “Tell me the fees.”
5. 5.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
6. 6.Which of these is a rude phone habit? (a) calling at a fair time (b) greeting first (c) speaking clearly (d) eating while talking
7. 7.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
8. 8.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
9. 9.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
10. 10.🔍 Which is the odd one out? (a) saying your name (b) eating while talking (c) saying thank you (d) speaking clearly
11. 11.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
12. 12.🔍 Which is the odd one out? (a) saying your name (b) chatting to others (c) not saying who you are (d) shouting into the phone
13. 13.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
14. 14.🔍 Which is the odd one out? (a) noting key details (b) shouting into the phone (c) saying your name (d) saying thank you
15. 15.Which of these is a polite phone habit? (a) not saying who you are (b) eating while talking (c) a noisy background (d) saying your name
16. 16.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
17. 17.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
18. 18.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
19. 19.🔍 Which is the odd one out? (a) mumbling your name (b) shouting into the phone (c) calling at a fair time (d) calling very late
20. 20.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
21. 21.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
22. 22.Which of these is a polite phone habit? (a) eating while talking (b) greeting first (c) hanging up suddenly (d) not saying who you are
23. 23.🔍 Which is the odd one out? (a) hanging up suddenly (b) not saying who you are (c) stating why you called (d) eating while talking
24. 24.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
25. 25.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
26. 26.Which of these is a rude phone habit? (a) calling at a fair time (b) saying your name (c) greeting first (d) not saying who you are
27. 27.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
28. 28.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
29. 29.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) speaking clearly (b) mumbling your name (c) hanging up suddenly (d) calling very late
31. 31.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
32. 32.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
33. 33.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
34. 34.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
35. 35.Which of these is a rude phone habit? (a) saying thank you (b) asking “Is now okay?” (c) greeting first (d) mumbling your name
36. 36.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
37. 37.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
38. 38.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
39. 39.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to waste time (d) to sound bored
40. 40.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer

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