Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 778 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
2. 2.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
3. 3.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) loud music (c) a snack (d) the TV on
4. 4.Which of these is a rude phone habit? (a) noting key details (b) stating why you called (c) calling very late (d) asking “Is now okay?”
5. 5.🔍 Which is the odd one out? (a) mumbling your name (b) a noisy background (c) chatting to others (d) calling at a fair time
6. 6.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
7. 7.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
8. 8.🔍 Which is the odd one out? (a) noting key details (b) chatting to others (c) stating why you called (d) saying thank you
9. 9.Which of these is a rude phone habit? (a) chatting to others (b) greeting first (c) asking “Is now okay?” (d) stating why you called
10. 10.True or false: “saying your name” is a polite phone habit. (a) True (b) False
11. 11.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
12. 12.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
13. 13.Which of these is a rude phone habit? (a) not saying who you are (b) saying thank you (c) greeting first (d) noting key details
14. 14.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
15. 15.Which of these is a rude phone habit? (a) calling at a fair time (b) eating while talking (c) stating why you called (d) saying thank you
16. 16.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
17. 17.🔍 Which is the odd one out? (a) eating while talking (b) hanging up suddenly (c) calling very late (d) noting key details
18. 18.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
19. 19.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
20. 20.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) a noisy background (b) eating while talking (c) chatting to others (d) asking “Is now okay?”
22. 22.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
23. 23.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
24. 24.🔍 Which is the odd one out? (a) stating why you called (b) saying thank you (c) a noisy background (d) noting key details
25. 25.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
26. 26.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
27. 27.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
28. 28.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
29. 29.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) during working hours (d) late at night
30. 30.🔍 Which is the odd one out? (a) saying your name (b) speaking clearly (c) mumbling your name (d) saying thank you
31. 31.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
32. 32.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
33. 33.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
34. 34.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
35. 35.Which of these is a rude phone habit? (a) greeting first (b) asking “Is now okay?” (c) hanging up suddenly (d) speaking clearly
36. 36.Which of these is a polite phone habit? (a) a noisy background (b) not saying who you are (c) saying your name (d) eating while talking
37. 37.🔍 Which is the odd one out? (a) saying your name (b) calling very late (c) noting key details (d) greeting first
38. 38.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
39. 39.True or false: “saying your name” is a rude phone habit. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) greeting first (b) speaking clearly (c) asking “Is now okay?” (d) hanging up suddenly

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students