Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 779 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) calling very late (b) not saying who you are (c) calling at a fair time (d) shouting into the phone
2. 2.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
3. 3.Which of these is a polite phone habit? (a) mumbling your name (b) shouting into the phone (c) eating while talking (d) saying your name
4. 4.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
5. 5.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
6. 6.🔍 Which is the odd one out? (a) greeting first (b) asking “Is now okay?” (c) eating while talking (d) stating why you called
7. 7.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
8. 8.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
9. 9.Which of these is a polite phone habit? (a) hanging up suddenly (b) not saying who you are (c) saying thank you (d) shouting into the phone
10. 10.🔍 Which is the odd one out? (a) stating why you called (b) shouting into the phone (c) hanging up suddenly (d) not saying who you are
11. 11.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
12. 12.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to avoid mistakes (d) to sound bored
13. 13.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
14. 14.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) stating why you called (d) calling very late
15. 15.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
16. 16.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
17. 17.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) tell them politely (d) shout at them
18. 18.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) “Hello? Hello?” (d) a greeting and your name
19. 19.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) chatting to others (b) saying your name (c) greeting first (d) asking “Is now okay?”
21. 21.🔍 Which is the odd one out? (a) calling very late (b) stating why you called (c) asking “Is now okay?” (d) saying your name
22. 22.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
23. 23.🕘 A good time to call an office is usually… (a) during working hours (b) very early morning (c) on a holiday (d) late at night
24. 24.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
25. 25.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
26. 26.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) loud music (d) a snack
27. 27.🔍 Which is the odd one out? (a) eating while talking (b) asking “Is now okay?” (c) calling very late (d) not saying who you are
28. 28.🔍 Which is the odd one out? (a) saying thank you (b) hanging up suddenly (c) speaking clearly (d) noting key details
29. 29.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
30. 30.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
31. 31.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
32. 32.🔍 Which is the odd one out? (a) calling at a fair time (b) mumbling your name (c) saying thank you (d) asking “Is now okay?”
33. 33.Which of these is a polite phone habit? (a) a noisy background (b) not saying who you are (c) speaking clearly (d) shouting into the phone
34. 34.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
35. 35.Which of these is a rude phone habit? (a) speaking clearly (b) noting key details (c) saying thank you (d) a noisy background
36. 36.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
37. 37.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
38. 38.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) hang up angrily (d) leave a short message
39. 39.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
40. 40.Which of these is a polite phone habit? (a) greeting first (b) chatting to others (c) a noisy background (d) eating while talking

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