Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 780 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
2. 2.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) loud music (d) a pen and your notes
3. 3.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
4. 4.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
5. 5.Which of these is a rude phone habit? (a) greeting first (b) stating why you called (c) shouting into the phone (d) saying your name
6. 6.True or false: “greeting first” is a polite phone habit. (a) True (b) False
7. 7.True or false: “noting key details” is a polite phone habit. (a) True (b) False
8. 8.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
9. 9.Which of these is a rude phone habit? (a) saying your name (b) speaking clearly (c) eating while talking (d) saying thank you
10. 10.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) calling very late (d) asking “Is now okay?”
11. 11.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) mumbling your name (b) saying thank you (c) speaking clearly (d) saying your name
13. 13.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
14. 14.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
15. 15.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
16. 16.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
17. 17.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
18. 18.Which of these is a polite phone habit? (a) eating while talking (b) mumbling your name (c) saying thank you (d) hanging up suddenly
19. 19.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
20. 20.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
21. 21.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
22. 22.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
23. 23.Which of these is a polite phone habit? (a) calling at a fair time (b) hanging up suddenly (c) mumbling your name (d) not saying who you are
24. 24.🔍 Which is the odd one out? (a) chatting to others (b) greeting first (c) mumbling your name (d) shouting into the phone
25. 25.Which of these is a polite phone habit? (a) not saying who you are (b) hanging up suddenly (c) speaking clearly (d) eating while talking
26. 26.True or false: “saying your name” is a rude phone habit. (a) True (b) False
27. 27.Which of these is a polite phone habit? (a) chatting to others (b) not saying who you are (c) eating while talking (d) saying your name
28. 28.🔍 Which is the odd one out? (a) stating why you called (b) asking “Is now okay?” (c) calling very late (d) saying your name
29. 29.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) hang up silently (d) shout at them
30. 30.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
31. 31.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
32. 32.True or false: “greeting first” is a rude phone habit. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) shouting into the phone (b) asking “Is now okay?” (c) greeting first (d) calling at a fair time
34. 34.Which of these is a rude phone habit? (a) noting key details (b) a noisy background (c) speaking clearly (d) saying your name
35. 35.True or false: “saying your name” is a polite phone habit. (a) False (b) True
36. 36.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
37. 37.Which of these is a polite phone habit? (a) eating while talking (b) shouting into the phone (c) noting key details (d) chatting to others
38. 38.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
39. 39.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) switched it off (d) kept it loud
40. 40.🔍 Which is the odd one out? (a) chatting to others (b) noting key details (c) eating while talking (d) shouting into the phone

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