Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 79 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) noting key details (b) hanging up suddenly (c) stating why you called (d) greeting first
2. 2.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
3. 3.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
4. 4.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
5. 5.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
6. 6.Which of these is a rude phone habit? (a) eating while talking (b) saying your name (c) greeting first (d) asking “Is now okay?”
7. 7.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
8. 8.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
9. 9.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
10. 10.True or false: “calling very late” is a polite phone habit. (a) False (b) True
11. 11.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
12. 12.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
13. 13.Which of these is a polite phone habit? (a) saying your name (b) mumbling your name (c) shouting into the phone (d) calling very late
14. 14.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) loud music (c) a snack (d) the TV on
15. 15.🕘 A good time to call an office is usually… (a) during working hours (b) very early morning (c) on a holiday (d) late at night
16. 16.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) call ten times (d) hang up angrily
17. 17.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
18. 18.True or false: “noting key details” is a polite phone habit. (a) True (b) False
19. 19.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
20. 20.🔍 Which is the odd one out? (a) chatting to others (b) hanging up suddenly (c) asking “Is now okay?” (d) shouting into the phone
21. 21.🔍 Which is the odd one out? (a) a noisy background (b) speaking clearly (c) saying thank you (d) asking “Is now okay?”
22. 22.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
23. 23.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
24. 24.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
25. 25.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) kept it loud (c) answered it (d) set a fun ringtone
26. 26.True or false: “greeting first” is a polite phone habit. (a) True (b) False
27. 27.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
28. 28.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
29. 29.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
30. 30.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
31. 31.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
32. 32.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
33. 33.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
34. 34.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
35. 35.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
36. 36.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
37. 37.🔍 Which is the odd one out? (a) saying thank you (b) noting key details (c) greeting first (d) not saying who you are
38. 38.🔍 Which is the odd one out? (a) mumbling your name (b) greeting first (c) speaking clearly (d) calling at a fair time
39. 39.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
40. 40.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit

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