Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 781 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) not saying who you are (b) calling very late (c) chatting to others (d) greeting first
2. 2.Which of these is a polite phone habit? (a) calling very late (b) asking “Is now okay?” (c) a noisy background (d) hanging up suddenly
3. 3.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
4. 4.True or false: “calling very late” is a polite phone habit. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) noting key details (b) hanging up suddenly (c) mumbling your name (d) chatting to others
6. 6.Which of these is a polite phone habit? (a) chatting to others (b) shouting into the phone (c) hanging up suddenly (d) stating why you called
7. 7.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
8. 8.True or false: “greeting first” is a polite phone habit. (a) False (b) True
9. 9.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Who is this?” (d) “Hello? Hello?”
10. 10.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) leave a short message (d) hang up angrily
11. 11.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
12. 12.True or false: “calling very late” is a rude phone habit. (a) False (b) True
13. 13.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
14. 14.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
15. 15.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
16. 16.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) hang up silently (d) shout at them
17. 17.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
18. 18.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
19. 19.🔍 Which is the odd one out? (a) chatting to others (b) stating why you called (c) a noisy background (d) shouting into the phone
20. 20.🔍 Which is the odd one out? (a) not saying who you are (b) eating while talking (c) hanging up suddenly (d) calling at a fair time
21. 21.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
22. 22.🔍 Which is the odd one out? (a) speaking clearly (b) chatting to others (c) mumbling your name (d) hanging up suddenly
23. 23.True or false: “noting key details” is a rude phone habit. (a) True (b) False
24. 24.Which of these is a polite phone habit? (a) calling very late (b) not saying who you are (c) chatting to others (d) greeting first
25. 25.Which of these is a rude phone habit? (a) noting key details (b) calling at a fair time (c) asking “Is now okay?” (d) hanging up suddenly
26. 26.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
27. 27.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
28. 28.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
29. 29.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
30. 30.Which of these is a rude phone habit? (a) shouting into the phone (b) calling at a fair time (c) noting key details (d) greeting first
31. 31.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
32. 32.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
33. 33.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to sound bored (d) to avoid mistakes
34. 34.Which of these is a polite phone habit? (a) calling very late (b) not saying who you are (c) saying your name (d) a noisy background
35. 35.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
36. 36.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) loud music (d) a snack
37. 37.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
38. 38.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
39. 39.🔍 Which is the odd one out? (a) mumbling your name (b) shouting into the phone (c) saying thank you (d) eating while talking
40. 40.True or false: “chatting to others” is a rude phone habit. (a) True (b) False

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