Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 782 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) not saying who you are (b) asking “Is now okay?” (c) mumbling your name (d) a noisy background
2. 2.🔍 Which is the odd one out? (a) saying thank you (b) chatting to others (c) speaking clearly (d) saying your name
3. 3.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Tell me the fees.” (c) “Who is this?” (d) “Hello? Hello?”
4. 4.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
5. 5.True or false: “calling very late” is a polite phone habit. (a) False (b) True
6. 6.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) pretend to be them (d) tell them politely
7. 7.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
8. 8.True or false: “calling very late” is a rude phone habit. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) mumbling your name (b) a noisy background (c) calling very late (d) greeting first
10. 10.True or false: “noting key details” is a rude phone habit. (a) False (b) True
11. 11.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
12. 12.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
13. 13.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
14. 14.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
15. 15.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
16. 16.🔍 Which is the odd one out? (a) noting key details (b) calling very late (c) shouting into the phone (d) a noisy background
17. 17.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
18. 18.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) set a fun ringtone (d) switched it off
19. 19.Which of these is a polite phone habit? (a) chatting to others (b) asking “Is now okay?” (c) a noisy background (d) calling very late
20. 20.Which of these is a polite phone habit? (a) not saying who you are (b) noting key details (c) chatting to others (d) mumbling your name
21. 21.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
22. 22.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) loud music (c) the TV on (d) a snack
23. 23.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
24. 24.Which of these is a polite phone habit? (a) saying thank you (b) a noisy background (c) eating while talking (d) not saying who you are
25. 25.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) leave a short message (d) shout at the caller
26. 26.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
27. 27.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) not saying who you are (b) calling at a fair time (c) saying your name (d) speaking clearly
29. 29.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
30. 30.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
31. 31.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
32. 32.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
33. 33.🔍 Which is the odd one out? (a) shouting into the phone (b) mumbling your name (c) hanging up suddenly (d) speaking clearly
34. 34.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
35. 35.Which of these is a rude phone habit? (a) stating why you called (b) speaking clearly (c) calling at a fair time (d) mumbling your name
36. 36.🔍 Which is the odd one out? (a) eating while talking (b) calling very late (c) mumbling your name (d) calling at a fair time
37. 37.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
38. 38.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
39. 39.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to avoid mistakes (d) to end the call
40. 40.Which of these is a rude phone habit? (a) saying your name (b) asking “Is now okay?” (c) eating while talking (d) noting key details

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