Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 783 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) kept it loud (d) switched it off
2. 2.Which of these is a rude phone habit? (a) saying your name (b) shouting into the phone (c) asking “Is now okay?” (d) stating why you called
3. 3.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
4. 4.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
5. 5.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) a snack (c) loud music (d) the TV on
6. 6.🔍 Which is the odd one out? (a) stating why you called (b) not saying who you are (c) asking “Is now okay?” (d) saying your name
7. 7.🔍 Which is the odd one out? (a) stating why you called (b) saying thank you (c) calling at a fair time (d) a noisy background
8. 8.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
10. 10.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) hang up angrily (d) shout at the caller
11. 11.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
12. 12.Which of these is a polite phone habit? (a) hanging up suddenly (b) shouting into the phone (c) saying thank you (d) eating while talking
13. 13.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Hello? Hello?” (d) “Tell me the fees.”
14. 14.Which of these is a rude phone habit? (a) speaking clearly (b) stating why you called (c) greeting first (d) hanging up suddenly
15. 15.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
16. 16.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
17. 17.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
18. 18.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
19. 19.Which of these is a polite phone habit? (a) noting key details (b) hanging up suddenly (c) chatting to others (d) a noisy background
20. 20.Which of these is a polite phone habit? (a) chatting to others (b) eating while talking (c) stating why you called (d) mumbling your name
21. 21.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
22. 22.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
23. 23.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
24. 24.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
25. 25.Which of these is a rude phone habit? (a) calling very late (b) stating why you called (c) greeting first (d) calling at a fair time
26. 26.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
27. 27.🔍 Which is the odd one out? (a) eating while talking (b) noting key details (c) calling very late (d) not saying who you are
28. 28.🔍 Which is the odd one out? (a) calling very late (b) a noisy background (c) stating why you called (d) mumbling your name
29. 29.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
30. 30.Which of these is a polite phone habit? (a) a noisy background (b) greeting first (c) shouting into the phone (d) mumbling your name
31. 31.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) eating while talking (b) noting key details (c) calling at a fair time (d) greeting first
33. 33.True or false: “noting key details” is a rude phone habit. (a) True (b) False
34. 34.Which of these is a rude phone habit? (a) chatting to others (b) asking “Is now okay?” (c) calling at a fair time (d) greeting first
35. 35.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
36. 36.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
37. 37.Which of these is a polite phone habit? (a) eating while talking (b) not saying who you are (c) shouting into the phone (d) saying your name
38. 38.🔍 Which is the odd one out? (a) calling very late (b) eating while talking (c) chatting to others (d) asking “Is now okay?”
39. 39.Which of these is a rude phone habit? (a) greeting first (b) stating why you called (c) not saying who you are (d) speaking clearly
40. 40.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying thank you (c) eating while talking (d) stating why you called

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