Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 784 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
2. 2.Which of these is a polite phone habit? (a) hanging up suddenly (b) chatting to others (c) a noisy background (d) saying your name
3. 3.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
4. 4.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
5. 5.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
6. 6.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
7. 7.🔍 Which is the odd one out? (a) shouting into the phone (b) calling very late (c) saying your name (d) eating while talking
8. 8.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
9. 9.Which of these is a rude phone habit? (a) saying your name (b) calling at a fair time (c) mumbling your name (d) noting key details
10. 10.🔍 Which is the odd one out? (a) stating why you called (b) noting key details (c) eating while talking (d) asking “Is now okay?”
11. 11.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) tell them politely (d) pretend to be them
12. 12.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
13. 13.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
14. 14.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
15. 15.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
16. 16.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) call ten times (d) leave a short message
17. 17.🔍 Which is the odd one out? (a) calling very late (b) noting key details (c) greeting first (d) saying thank you
18. 18.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) shouting into the phone (c) greeting first (d) calling at a fair time
19. 19.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
20. 20.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
21. 21.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) answered it (d) switched it off
22. 22.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
23. 23.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
24. 24.Which of these is a rude phone habit? (a) not saying who you are (b) stating why you called (c) saying your name (d) greeting first
25. 25.Which of these is a polite phone habit? (a) eating while talking (b) greeting first (c) not saying who you are (d) calling very late
26. 26.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
27. 27.🕘 A good time to call an office is usually… (a) during working hours (b) very early morning (c) late at night (d) on a holiday
28. 28.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
29. 29.Which of these is a rude phone habit? (a) noting key details (b) saying your name (c) calling very late (d) stating why you called
30. 30.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to end the call (d) to sound bored
31. 31.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Tell me the fees.” (c) “Hello? Hello?” (d) “Who is this?”
32. 32.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
33. 33.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a snack (d) a pen and your notes
34. 34.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
35. 35.🔍 Which is the odd one out? (a) not saying who you are (b) noting key details (c) chatting to others (d) calling very late
36. 36.True or false: “greeting first” is a polite phone habit. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) saying thank you (b) noting key details (c) saying your name (d) a noisy background
38. 38.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
39. 39.Which of these is a polite phone habit? (a) mumbling your name (b) noting key details (c) not saying who you are (d) chatting to others
40. 40.Which of these is a rude phone habit? (a) calling at a fair time (b) saying thank you (c) shouting into the phone (d) stating why you called

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