Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 785 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
2. 2.📝 Before an important call, what should you keep ready? (a) loud music (b) a snack (c) a pen and your notes (d) the TV on
3. 3.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
4. 4.🔍 Which is the odd one out? (a) eating while talking (b) calling very late (c) stating why you called (d) a noisy background
5. 5.Which of these is a polite phone habit? (a) calling very late (b) eating while talking (c) shouting into the phone (d) asking “Is now okay?”
6. 6.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling at a fair time (c) chatting to others (d) shouting into the phone
7. 7.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Hello? Hello?”
8. 8.True or false: “calling very late” is a rude phone habit. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) calling very late (b) a noisy background (c) saying thank you (d) hanging up suddenly
10. 10.Which of these is a polite phone habit? (a) calling very late (b) calling at a fair time (c) a noisy background (d) eating while talking
11. 11.Which of these is a polite phone habit? (a) noting key details (b) not saying who you are (c) chatting to others (d) a noisy background
12. 12.Which of these is a polite phone habit? (a) a noisy background (b) stating why you called (c) hanging up suddenly (d) calling very late
13. 13.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
14. 14.🔍 Which is the odd one out? (a) calling very late (b) shouting into the phone (c) greeting first (d) eating while talking
15. 15.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
16. 16.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to end the call (d) to avoid mistakes
17. 17.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) calling at a fair time (c) saying thank you (d) hanging up suddenly
18. 18.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
19. 19.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
20. 20.Which of these is a polite phone habit? (a) calling very late (b) speaking clearly (c) not saying who you are (d) chatting to others
21. 21.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) during working hours (d) very early morning
22. 22.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) leave a short message (d) shout at the caller
23. 23.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) kept it loud (c) answered it (d) set a fun ringtone
24. 24.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
25. 25.Which of these is a polite phone habit? (a) a noisy background (b) saying thank you (c) chatting to others (d) shouting into the phone
26. 26.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
27. 27.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
28. 28.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
29. 29.Which of these is a rude phone habit? (a) shouting into the phone (b) saying your name (c) stating why you called (d) speaking clearly
30. 30.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
31. 31.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
32. 32.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
33. 33.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
34. 34.Which of these is a rude phone habit? (a) saying thank you (b) greeting first (c) not saying who you are (d) saying your name
35. 35.Which of these is a rude phone habit? (a) speaking clearly (b) saying your name (c) a noisy background (d) saying thank you
36. 36.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
37. 37.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
38. 38.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
39. 39.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
40. 40.True or false: “noting key details” is a rude phone habit. (a) True (b) False

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