Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 786 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
2. 2.Which of these is a polite phone habit? (a) not saying who you are (b) calling very late (c) saying thank you (d) shouting into the phone
3. 3.🔍 Which is the odd one out? (a) hanging up suddenly (b) shouting into the phone (c) noting key details (d) a noisy background
4. 4.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) a greeting and your name (d) “Tell me the fees.”
5. 5.🔍 Which is the odd one out? (a) greeting first (b) eating while talking (c) a noisy background (d) not saying who you are
6. 6.True or false: “saying your name” is a rude phone habit. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) shouting into the phone (b) calling at a fair time (c) eating while talking (d) calling very late
8. 8.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
9. 9.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
10. 10.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
11. 11.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
12. 12.Which of these is a rude phone habit? (a) greeting first (b) stating why you called (c) noting key details (d) calling very late
13. 13.Which of these is a polite phone habit? (a) eating while talking (b) shouting into the phone (c) not saying who you are (d) greeting first
14. 14.Which of these is a rude phone habit? (a) stating why you called (b) chatting to others (c) noting key details (d) asking “Is now okay?”
15. 15.True or false: “noting key details” is a polite phone habit. (a) False (b) True
16. 16.Which of these is a polite phone habit? (a) a noisy background (b) not saying who you are (c) calling very late (d) speaking clearly
17. 17.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
18. 18.🔍 Which is the odd one out? (a) speaking clearly (b) stating why you called (c) mumbling your name (d) asking “Is now okay?”
19. 19.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
20. 20.Which of these is a polite phone habit? (a) a noisy background (b) not saying who you are (c) calling at a fair time (d) eating while talking
21. 21.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
22. 22.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
23. 23.Which of these is a rude phone habit? (a) speaking clearly (b) stating why you called (c) greeting first (d) a noisy background
24. 24.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
25. 25.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
26. 26.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a snack (d) a pen and your notes
27. 27.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
28. 28.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
29. 29.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
30. 30.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
31. 31.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying your name (c) greeting first (d) eating while talking
32. 32.🔍 Which is the odd one out? (a) chatting to others (b) a noisy background (c) stating why you called (d) calling very late
33. 33.🔍 Which is the odd one out? (a) a noisy background (b) stating why you called (c) saying thank you (d) noting key details
34. 34.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to waste time (c) to end the call (d) to sound bored
35. 35.Which of these is a polite phone habit? (a) a noisy background (b) calling very late (c) eating while talking (d) asking “Is now okay?”
36. 36.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
37. 37.Which of these is a rude phone habit? (a) speaking clearly (b) stating why you called (c) saying your name (d) eating while talking
38. 38.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
39. 39.📞 The person you want is not available. What is best? (a) leave a short message (b) hang up angrily (c) shout at the caller (d) call ten times
40. 40.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling

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