Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 787 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
2. 2.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
3. 3.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
4. 4.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
5. 5.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
6. 6.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
7. 7.True or false: “saying your name” is a polite phone habit. (a) False (b) True
8. 8.Which of these is a rude phone habit? (a) noting key details (b) stating why you called (c) chatting to others (d) speaking clearly
9. 9.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
10. 10.🔍 Which is the odd one out? (a) calling very late (b) eating while talking (c) shouting into the phone (d) calling at a fair time
11. 11.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
12. 12.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
13. 13.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) hang up silently (d) shout at them
14. 14.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
15. 15.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to avoid mistakes (d) to sound bored
16. 16.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying your name (c) eating while talking (d) stating why you called
17. 17.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
18. 18.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
19. 19.📝 Before an important call, what should you keep ready? (a) loud music (b) a pen and your notes (c) a snack (d) the TV on
20. 20.Which of these is a rude phone habit? (a) saying your name (b) not saying who you are (c) saying thank you (d) asking “Is now okay?”
21. 21.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) “Who is this?” (d) a greeting and your name
22. 22.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
23. 23.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
24. 24.Which of these is a rude phone habit? (a) saying thank you (b) asking “Is now okay?” (c) mumbling your name (d) greeting first
25. 25.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
26. 26.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
27. 27.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
28. 28.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
29. 29.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
30. 30.True or false: “calling very late” is a polite phone habit. (a) False (b) True
31. 31.True or false: “greeting first” is a polite phone habit. (a) False (b) True
32. 32.True or false: “noting key details” is a polite phone habit. (a) True (b) False
33. 33.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
34. 34.🔍 Which is the odd one out? (a) calling very late (b) greeting first (c) speaking clearly (d) stating why you called
35. 35.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
36. 36.🔍 Which is the odd one out? (a) saying thank you (b) not saying who you are (c) stating why you called (d) speaking clearly
37. 37.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
38. 38.🔍 Which is the odd one out? (a) saying your name (b) a noisy background (c) greeting first (d) stating why you called
39. 39.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) a noisy background (d) noting key details
40. 40.🔍 Which is the odd one out? (a) eating while talking (b) shouting into the phone (c) stating why you called (d) chatting to others

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