Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 788 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
2. 2.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
3. 3.Which of these is a rude phone habit? (a) greeting first (b) stating why you called (c) shouting into the phone (d) saying thank you
4. 4.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
5. 5.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
6. 6.Which of these is a polite phone habit? (a) not saying who you are (b) chatting to others (c) mumbling your name (d) noting key details
7. 7.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
8. 8.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
9. 9.Which of these is a polite phone habit? (a) hanging up suddenly (b) shouting into the phone (c) saying your name (d) calling very late
10. 10.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
11. 11.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
12. 12.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
13. 13.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
14. 14.🔍 Which is the odd one out? (a) hanging up suddenly (b) greeting first (c) saying your name (d) stating why you called
15. 15.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
16. 16.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
17. 17.📞 The person you want is not available. What is best? (a) leave a short message (b) hang up angrily (c) shout at the caller (d) call ten times
18. 18.🔍 Which is the odd one out? (a) calling very late (b) shouting into the phone (c) saying your name (d) not saying who you are
19. 19.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name (c) saying thank you (d) shouting into the phone
20. 20.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
21. 21.Which of these is a polite phone habit? (a) calling very late (b) chatting to others (c) hanging up suddenly (d) saying thank you
22. 22.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) very early morning (d) on a holiday
23. 23.True or false: “calling very late” is a polite phone habit. (a) True (b) False
24. 24.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
25. 25.🔍 Which is the odd one out? (a) a noisy background (b) calling very late (c) asking “Is now okay?” (d) mumbling your name
26. 26.True or false: “calling very late” is a rude phone habit. (a) False (b) True
27. 27.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
28. 28.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
29. 29.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
30. 30.🔍 Which is the odd one out? (a) chatting to others (b) saying thank you (c) shouting into the phone (d) calling very late
31. 31.Which of these is a polite phone habit? (a) calling very late (b) a noisy background (c) speaking clearly (d) shouting into the phone
32. 32.Which of these is a polite phone habit? (a) calling very late (b) chatting to others (c) a noisy background (d) asking “Is now okay?”
33. 33.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
34. 34.Which of these is a rude phone habit? (a) saying your name (b) not saying who you are (c) asking “Is now okay?” (d) saying thank you
35. 35.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
36. 36.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
37. 37.True or false: “saying your name” is a polite phone habit. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) noting key details (c) speaking clearly (d) mumbling your name
39. 39.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
40. 40.🔍 Which is the odd one out? (a) speaking clearly (b) noting key details (c) asking “Is now okay?” (d) not saying who you are

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