Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 789 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
2. 2.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
3. 3.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
4. 4.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
5. 5.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
6. 6.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
7. 7.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
8. 8.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
9. 9.Which of these is a rude phone habit? (a) calling at a fair time (b) mumbling your name (c) saying your name (d) speaking clearly
10. 10.🔍 Which is the odd one out? (a) greeting first (b) stating why you called (c) calling at a fair time (d) eating while talking
11. 11.🔍 Which is the odd one out? (a) stating why you called (b) noting key details (c) hanging up suddenly (d) speaking clearly
12. 12.🔍 Which is the odd one out? (a) greeting first (b) calling at a fair time (c) not saying who you are (d) speaking clearly
13. 13.Which of these is a polite phone habit? (a) stating why you called (b) a noisy background (c) hanging up suddenly (d) eating while talking
14. 14.🔍 Which is the odd one out? (a) stating why you called (b) a noisy background (c) chatting to others (d) calling very late
15. 15.True or false: “calling very late” is a rude phone habit. (a) False (b) True
16. 16.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
17. 17.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) very early morning (d) during working hours
18. 18.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) hang up angrily (d) shout at the caller
19. 19.🔍 Which is the odd one out? (a) calling very late (b) greeting first (c) eating while talking (d) a noisy background
20. 20.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
21. 21.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
22. 22.Which of these is a rude phone habit? (a) speaking clearly (b) noting key details (c) shouting into the phone (d) saying thank you
23. 23.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
24. 24.🔍 Which is the odd one out? (a) calling very late (b) saying your name (c) not saying who you are (d) chatting to others
25. 25.🔍 Which is the odd one out? (a) a noisy background (b) asking “Is now okay?” (c) not saying who you are (d) hanging up suddenly
26. 26.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
27. 27.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
28. 28.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) “Hello? Hello?” (d) a greeting and your name
29. 29.Which of these is a polite phone habit? (a) eating while talking (b) mumbling your name (c) chatting to others (d) saying your name
30. 30.Which of these is a polite phone habit? (a) not saying who you are (b) chatting to others (c) eating while talking (d) asking “Is now okay?”
31. 31.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) kept it loud (d) answered it
32. 32.🔍 Which is the odd one out? (a) shouting into the phone (b) greeting first (c) calling at a fair time (d) saying your name
33. 33.Which of these is a rude phone habit? (a) greeting first (b) stating why you called (c) hanging up suddenly (d) calling at a fair time
34. 34.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
35. 35.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
36. 36.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
37. 37.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
38. 38.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
39. 39.Which of these is a polite phone habit? (a) eating while talking (b) a noisy background (c) hanging up suddenly (d) calling at a fair time
40. 40.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name

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