Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 790 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
2. 2.Which of these is a polite phone habit? (a) noting key details (b) chatting to others (c) shouting into the phone (d) mumbling your name
3. 3.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
4. 4.Which of these is a rude phone habit? (a) calling at a fair time (b) mumbling your name (c) saying thank you (d) speaking clearly
5. 5.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name (c) chatting to others (d) asking “Is now okay?”
6. 6.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
7. 7.Which of these is a polite phone habit? (a) mumbling your name (b) saying thank you (c) not saying who you are (d) eating while talking
8. 8.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
9. 9.Which of these is a rude phone habit? (a) stating why you called (b) saying thank you (c) saying your name (d) a noisy background
10. 10.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to avoid mistakes (d) to sound bored
11. 11.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
12. 12.Which of these is a polite phone habit? (a) greeting first (b) calling very late (c) eating while talking (d) shouting into the phone
13. 13.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
14. 14.📞 The person you want is not available. What is best? (a) leave a short message (b) shout at the caller (c) hang up angrily (d) call ten times
15. 15.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
16. 16.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
17. 17.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
18. 18.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
19. 19.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
20. 20.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
21. 21.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
22. 22.🔍 Which is the odd one out? (a) greeting first (b) speaking clearly (c) hanging up suddenly (d) noting key details
23. 23.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
24. 24.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) a pen and your notes (d) loud music
25. 25.Which of these is a rude phone habit? (a) saying your name (b) calling at a fair time (c) stating why you called (d) calling very late
26. 26.🔍 Which is the odd one out? (a) mumbling your name (b) speaking clearly (c) noting key details (d) asking “Is now okay?”
27. 27.🔍 Which is the odd one out? (a) chatting to others (b) calling at a fair time (c) calling very late (d) mumbling your name
28. 28.🔍 Which is the odd one out? (a) speaking clearly (b) saying thank you (c) saying your name (d) eating while talking
29. 29.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) pretend to be them (d) tell them politely
30. 30.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
31. 31.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
32. 32.True or false: “calling very late” is a polite phone habit. (a) True (b) False
33. 33.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
34. 34.🔍 Which is the odd one out? (a) calling very late (b) chatting to others (c) asking “Is now okay?” (d) shouting into the phone
35. 35.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) switched it off (d) answered it
36. 36.True or false: “greeting first” is a polite phone habit. (a) False (b) True
37. 37.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
38. 38.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
39. 39.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
40. 40.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye

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