Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 80 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) calling at a fair time (b) shouting into the phone (c) a noisy background (d) chatting to others
2. 2.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
3. 3.🔍 Which is the odd one out? (a) eating while talking (b) shouting into the phone (c) calling very late (d) saying thank you
4. 4.Which of these is a rude phone habit? (a) speaking clearly (b) calling very late (c) greeting first (d) saying your name
5. 5.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
6. 6.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
7. 7.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) the TV on (d) a pen and your notes
8. 8.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
9. 9.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
10. 10.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
11. 11.🔍 Which is the odd one out? (a) shouting into the phone (b) chatting to others (c) noting key details (d) calling very late
12. 12.Which of these is a polite phone habit? (a) stating why you called (b) shouting into the phone (c) not saying who you are (d) chatting to others
13. 13.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Who is this?”
14. 14.Which of these is a polite phone habit? (a) hanging up suddenly (b) asking “Is now okay?” (c) mumbling your name (d) a noisy background
15. 15.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
16. 16.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
17. 17.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) calling very late (c) calling at a fair time (d) stating why you called
18. 18.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) greeting first (d) shouting into the phone
19. 19.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
20. 20.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) shout at the caller (d) leave a short message
21. 21.Which of these is a polite phone habit? (a) not saying who you are (b) saying your name (c) shouting into the phone (d) hanging up suddenly
22. 22.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
23. 23.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
24. 24.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
25. 25.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
26. 26.Which of these is a rude phone habit? (a) mumbling your name (b) saying thank you (c) speaking clearly (d) greeting first
27. 27.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up suddenly (c) saying your name (d) noting key details
28. 28.Which of these is a polite phone habit? (a) shouting into the phone (b) speaking clearly (c) chatting to others (d) not saying who you are
29. 29.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
30. 30.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to avoid mistakes (d) to end the call
31. 31.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) kept it loud (d) set a fun ringtone
32. 32.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) pretend to be them (c) hang up silently (d) shout at them
33. 33.Which of these is a rude phone habit? (a) greeting first (b) saying your name (c) not saying who you are (d) noting key details
34. 34.🔍 Which is the odd one out? (a) greeting first (b) stating why you called (c) eating while talking (d) asking “Is now okay?”
35. 35.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
36. 36.Which of these is a polite phone habit? (a) calling very late (b) noting key details (c) eating while talking (d) not saying who you are
37. 37.Which of these is a rude phone habit? (a) calling at a fair time (b) stating why you called (c) chatting to others (d) speaking clearly
38. 38.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) saying your name (b) speaking clearly (c) asking “Is now okay?” (d) chatting to others
40. 40.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit

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