Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 791 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) hang up silently (d) tell them politely
2. 2.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Tell me the fees.” (d) “Who is this?”
3. 3.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
4. 4.🔍 Which is the odd one out? (a) eating while talking (b) stating why you called (c) saying thank you (d) calling at a fair time
5. 5.Which of these is a rude phone habit? (a) calling at a fair time (b) hanging up suddenly (c) greeting first (d) noting key details
6. 6.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) stating why you called (b) shouting into the phone (c) saying thank you (d) asking “Is now okay?”
8. 8.🔍 Which is the odd one out? (a) chatting to others (b) noting key details (c) saying thank you (d) speaking clearly
9. 9.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
10. 10.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
11. 11.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) a snack (d) loud music
12. 12.🔍 Which is the odd one out? (a) mumbling your name (b) calling at a fair time (c) not saying who you are (d) calling very late
13. 13.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
14. 14.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
15. 15.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
16. 16.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
17. 17.True or false: “noting key details” is a polite phone habit. (a) True (b) False
18. 18.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) on a holiday (d) late at night
19. 19.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
20. 20.Which of these is a rude phone habit? (a) saying your name (b) calling very late (c) speaking clearly (d) stating why you called
21. 21.🔍 Which is the odd one out? (a) saying thank you (b) speaking clearly (c) calling at a fair time (d) a noisy background
22. 22.🔍 Which is the odd one out? (a) saying your name (b) calling at a fair time (c) mumbling your name (d) saying thank you
23. 23.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) switched it off (d) set a fun ringtone
24. 24.🔍 Which is the odd one out? (a) mumbling your name (b) hanging up suddenly (c) shouting into the phone (d) noting key details
25. 25.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
26. 26.True or false: “saying your name” is a polite phone habit. (a) True (b) False
27. 27.Which of these is a rude phone habit? (a) saying your name (b) asking “Is now okay?” (c) not saying who you are (d) noting key details
28. 28.🔍 Which is the odd one out? (a) hanging up suddenly (b) saying your name (c) stating why you called (d) greeting first
29. 29.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
30. 30.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
31. 31.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
32. 32.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
33. 33.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
34. 34.Which of these is a polite phone habit? (a) a noisy background (b) speaking clearly (c) hanging up suddenly (d) not saying who you are
35. 35.🔍 Which is the odd one out? (a) not saying who you are (b) saying your name (c) asking “Is now okay?” (d) saying thank you
36. 36.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) leave a short message (d) shout at the caller
37. 37.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
38. 38.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
39. 39.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
40. 40.True or false: “eating while talking” is a rude phone habit. (a) True (b) False

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students