Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 792 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
2. 2.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) loud music (c) a snack (d) the TV on
3. 3.🔍 Which is the odd one out? (a) speaking clearly (b) greeting first (c) noting key details (d) hanging up suddenly
4. 4.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
5. 5.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
6. 6.Which of these is a polite phone habit? (a) not saying who you are (b) eating while talking (c) noting key details (d) hanging up suddenly
7. 7.🔍 Which is the odd one out? (a) eating while talking (b) calling very late (c) hanging up suddenly (d) speaking clearly
8. 8.🔍 Which is the odd one out? (a) mumbling your name (b) not saying who you are (c) calling very late (d) calling at a fair time
9. 9.Which of these is a rude phone habit? (a) noting key details (b) greeting first (c) a noisy background (d) saying thank you
10. 10.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to sound bored (d) to end the call
11. 11.Which of these is a polite phone habit? (a) chatting to others (b) eating while talking (c) hanging up suddenly (d) asking “Is now okay?”
12. 12.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) tell them politely (d) shout at them
13. 13.🔍 Which is the odd one out? (a) calling very late (b) eating while talking (c) shouting into the phone (d) asking “Is now okay?”
14. 14.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
15. 15.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
16. 16.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
17. 17.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
18. 18.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
19. 19.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) during working hours (d) late at night
20. 20.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
21. 21.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
22. 22.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) set a fun ringtone (d) kept it loud
23. 23.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
24. 24.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
25. 25.🔍 Which is the odd one out? (a) greeting first (b) saying thank you (c) stating why you called (d) calling very late
26. 26.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
27. 27.Which of these is a polite phone habit? (a) eating while talking (b) stating why you called (c) hanging up suddenly (d) shouting into the phone
28. 28.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
29. 29.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) call ten times (d) leave a short message
30. 30.Which of these is a rude phone habit? (a) speaking clearly (b) saying your name (c) hanging up suddenly (d) saying thank you
31. 31.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
32. 32.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
33. 33.True or false: “noting key details” is a rude phone habit. (a) False (b) True
34. 34.Which of these is a polite phone habit? (a) chatting to others (b) shouting into the phone (c) a noisy background (d) calling at a fair time
35. 35.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
36. 36.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
37. 37.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
38. 38.🔍 Which is the odd one out? (a) speaking clearly (b) chatting to others (c) calling at a fair time (d) stating why you called
39. 39.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
40. 40.Which of these is a polite phone habit? (a) eating while talking (b) mumbling your name (c) shouting into the phone (d) saying thank you

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