Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 793 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
2. 2.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
3. 3.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) late at night (d) during working hours
4. 4.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) hanging up suddenly (c) a noisy background (d) chatting to others
5. 5.True or false: “greeting first” is a polite phone habit. (a) True (b) False
6. 6.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) switched it off (c) kept it loud (d) answered it
7. 7.🔍 Which is the odd one out? (a) not saying who you are (b) stating why you called (c) calling at a fair time (d) speaking clearly
8. 8.🔍 Which is the odd one out? (a) mumbling your name (b) not saying who you are (c) shouting into the phone (d) saying your name
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
10. 10.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
11. 11.🔍 Which is the odd one out? (a) calling at a fair time (b) calling very late (c) eating while talking (d) not saying who you are
12. 12.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) leave a short message (d) call ten times
13. 13.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to waste time (c) to end the call (d) to sound bored
14. 14.Which of these is a polite phone habit? (a) calling very late (b) mumbling your name (c) hanging up suddenly (d) speaking clearly
15. 15.Which of these is a rude phone habit? (a) greeting first (b) noting key details (c) saying thank you (d) shouting into the phone
16. 16.Which of these is a rude phone habit? (a) a noisy background (b) saying your name (c) asking “Is now okay?” (d) speaking clearly
17. 17.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
18. 18.🔍 Which is the odd one out? (a) noting key details (b) greeting first (c) saying your name (d) shouting into the phone
19. 19.🔍 Which is the odd one out? (a) noting key details (b) greeting first (c) calling very late (d) saying your name
20. 20.🔍 Which is the odd one out? (a) saying your name (b) asking “Is now okay?” (c) calling at a fair time (d) a noisy background
21. 21.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) speaking clearly (c) calling at a fair time (d) eating while talking
22. 22.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) a pen and your notes (d) loud music
23. 23.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
24. 24.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
25. 25.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
26. 26.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
27. 27.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) greeting first (b) not saying who you are (c) mumbling your name (d) hanging up suddenly
29. 29.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
30. 30.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
31. 31.Which of these is a polite phone habit? (a) stating why you called (b) hanging up suddenly (c) not saying who you are (d) mumbling your name
32. 32.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) shout at them (d) tell them politely
33. 33.Which of these is a polite phone habit? (a) eating while talking (b) hanging up suddenly (c) not saying who you are (d) saying your name
34. 34.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
35. 35.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
36. 36.🔍 Which is the odd one out? (a) saying thank you (b) not saying who you are (c) a noisy background (d) eating while talking
37. 37.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
38. 38.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
39. 39.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
40. 40.Which of these is a rude phone habit? (a) calling very late (b) asking “Is now okay?” (c) speaking clearly (d) noting key details

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