Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 794 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) greeting first (b) calling very late (c) chatting to others (d) a noisy background
2. 2.🔍 Which is the odd one out? (a) chatting to others (b) hanging up suddenly (c) stating why you called (d) not saying who you are
3. 3.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
4. 4.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
5. 5.🔍 Which is the odd one out? (a) greeting first (b) shouting into the phone (c) eating while talking (d) not saying who you are
6. 6.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Hello? Hello?”
7. 7.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while talking (c) calling very late (d) calling at a fair time
8. 8.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
9. 9.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) hang up silently (c) shout at them (d) pretend to be them
10. 10.True or false: “greeting first” is a rude phone habit. (a) True (b) False
11. 11.Which of these is a polite phone habit? (a) shouting into the phone (b) not saying who you are (c) eating while talking (d) saying thank you
12. 12.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) late at night (d) very early morning
13. 13.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
14. 14.Which of these is a polite phone habit? (a) calling at a fair time (b) calling very late (c) shouting into the phone (d) a noisy background
15. 15.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
16. 16.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
17. 17.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
18. 18.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
19. 19.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to end the call (d) to avoid mistakes
20. 20.Which of these is a polite phone habit? (a) eating while talking (b) chatting to others (c) not saying who you are (d) asking “Is now okay?”
21. 21.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
22. 22.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
23. 23.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
24. 24.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) a snack (c) the TV on (d) loud music
25. 25.🔍 Which is the odd one out? (a) saying your name (b) eating while talking (c) stating why you called (d) speaking clearly
26. 26.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
27. 27.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
28. 28.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
29. 29.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
30. 30.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
31. 31.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
32. 32.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
33. 33.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
34. 34.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
35. 35.True or false: “calling very late” is a polite phone habit. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) greeting first (b) speaking clearly (c) saying your name (d) mumbling your name
37. 37.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
38. 38.True or false: “saying your name” is a polite phone habit. (a) True (b) False
39. 39.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
40. 40.🔍 Which is the odd one out? (a) not saying who you are (b) calling very late (c) chatting to others (d) asking “Is now okay?”

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