Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 795 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
2. 2.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
3. 3.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) late at night (d) very early morning
4. 4.Which of these is a polite phone habit? (a) hanging up suddenly (b) speaking clearly (c) a noisy background (d) shouting into the phone
5. 5.True or false: “calling very late” is a polite phone habit. (a) True (b) False
6. 6.Which of these is a rude phone habit? (a) mumbling your name (b) asking “Is now okay?” (c) speaking clearly (d) saying thank you
7. 7.True or false: “saying your name” is a rude phone habit. (a) True (b) False
8. 8.Which of these is a polite phone habit? (a) eating while talking (b) not saying who you are (c) stating why you called (d) a noisy background
9. 9.🔍 Which is the odd one out? (a) calling very late (b) asking “Is now okay?” (c) stating why you called (d) speaking clearly
10. 10.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
11. 11.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
12. 12.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
13. 13.True or false: “calling very late” is a rude phone habit. (a) True (b) False
14. 14.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
15. 15.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) set a fun ringtone (d) switched it off
16. 16.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
17. 17.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
18. 18.Which of these is a polite phone habit? (a) shouting into the phone (b) chatting to others (c) asking “Is now okay?” (d) a noisy background
19. 19.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
20. 20.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
21. 21.Which of these is a polite phone habit? (a) greeting first (b) not saying who you are (c) shouting into the phone (d) a noisy background
22. 22.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
23. 23.🔍 Which is the odd one out? (a) saying thank you (b) asking “Is now okay?” (c) chatting to others (d) saying your name
24. 24.🔍 Which is the odd one out? (a) chatting to others (b) eating while talking (c) speaking clearly (d) mumbling your name
25. 25.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
26. 26.🔍 Which is the odd one out? (a) saying your name (b) mumbling your name (c) a noisy background (d) hanging up suddenly
27. 27.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
28. 28.Which of these is a rude phone habit? (a) stating why you called (b) calling very late (c) saying thank you (d) saying your name
29. 29.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
30. 30.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
31. 31.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
32. 32.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Who is this?” (d) “Hello? Hello?”
33. 33.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
34. 34.Which of these is a rude phone habit? (a) eating while talking (b) calling at a fair time (c) noting key details (d) speaking clearly
35. 35.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
36. 36.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) hang up angrily (d) shout at the caller
37. 37.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) hang up silently (d) tell them politely
38. 38.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
39. 39.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
40. 40.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) saying thank you (d) hanging up suddenly

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