Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 796 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) a noisy background (d) stating why you called
2. 2.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to waste time (d) to avoid mistakes
3. 3.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
4. 4.🔍 Which is the odd one out? (a) greeting first (b) calling at a fair time (c) shouting into the phone (d) saying your name
5. 5.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
6. 6.🔍 Which is the odd one out? (a) saying your name (b) hanging up suddenly (c) speaking clearly (d) greeting first
7. 7.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
8. 8.Which of these is a polite phone habit? (a) mumbling your name (b) eating while talking (c) asking “Is now okay?” (d) a noisy background
9. 9.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
10. 10.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
11. 11.True or false: “greeting first” is a rude phone habit. (a) True (b) False
12. 12.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
13. 13.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
14. 14.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
15. 15.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
16. 16.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
17. 17.True or false: “greeting first” is a polite phone habit. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) eating while talking (b) hanging up suddenly (c) greeting first (d) mumbling your name
19. 19.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
20. 20.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) pretend to be them (d) shout at them
21. 21.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
22. 22.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
23. 23.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
24. 24.Which of these is a polite phone habit? (a) calling very late (b) mumbling your name (c) saying your name (d) hanging up suddenly
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
26. 26.🔍 Which is the odd one out? (a) greeting first (b) stating why you called (c) asking “Is now okay?” (d) calling very late
27. 27.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
28. 28.Which of these is a polite phone habit? (a) speaking clearly (b) hanging up suddenly (c) eating while talking (d) chatting to others
29. 29.🔍 Which is the odd one out? (a) eating while talking (b) speaking clearly (c) not saying who you are (d) shouting into the phone
30. 30.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
31. 31.🔍 Which is the odd one out? (a) chatting to others (b) a noisy background (c) calling at a fair time (d) shouting into the phone
32. 32.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
33. 33.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
34. 34.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) a greeting and your name (d) “Tell me the fees.”
35. 35.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) loud music (d) a pen and your notes
36. 36.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
37. 37.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
38. 38.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
39. 39.True or false: “saying your name” is a rude phone habit. (a) True (b) False
40. 40.Which of these is a polite phone habit? (a) hanging up suddenly (b) eating while talking (c) a noisy background (d) greeting first

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