Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 797 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) stating why you called (b) calling very late (c) greeting first (d) saying your name
2. 2.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) kept it loud (c) answered it (d) set a fun ringtone
3. 3.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to end the call (d) to avoid mistakes
4. 4.🔍 Which is the odd one out? (a) a noisy background (b) chatting to others (c) calling very late (d) saying thank you
5. 5.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
6. 6.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) a snack (d) loud music
7. 7.📞 The person you want is not available. What is best? (a) leave a short message (b) hang up angrily (c) shout at the caller (d) call ten times
8. 8.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
9. 9.Which of these is a polite phone habit? (a) calling very late (b) calling at a fair time (c) shouting into the phone (d) hanging up suddenly
10. 10.True or false: “saying your name” is a polite phone habit. (a) True (b) False
11. 11.🔍 Which is the odd one out? (a) noting key details (b) hanging up suddenly (c) not saying who you are (d) eating while talking
12. 12.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
13. 13.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
14. 14.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
15. 15.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
16. 16.🔍 Which is the odd one out? (a) hanging up suddenly (b) greeting first (c) eating while talking (d) a noisy background
17. 17.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) a greeting and your name (d) “Tell me the fees.”
18. 18.Which of these is a rude phone habit? (a) noting key details (b) greeting first (c) saying thank you (d) a noisy background
19. 19.Which of these is a rude phone habit? (a) saying your name (b) greeting first (c) stating why you called (d) chatting to others
20. 20.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
21. 21.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
22. 22.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
23. 23.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
24. 24.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) during working hours (d) very early morning
25. 25.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
26. 26.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
27. 27.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) not saying who you are (c) speaking clearly (d) noting key details
28. 28.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
29. 29.🔍 Which is the odd one out? (a) calling at a fair time (b) speaking clearly (c) calling very late (d) saying your name
30. 30.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
31. 31.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
32. 32.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
33. 33.Which of these is a polite phone habit? (a) a noisy background (b) greeting first (c) not saying who you are (d) chatting to others
34. 34.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling at a fair time (c) speaking clearly (d) saying thank you
35. 35.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
36. 36.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
37. 37.True or false: “noting key details” is a polite phone habit. (a) False (b) True
38. 38.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
39. 39.🔍 Which is the odd one out? (a) eating while talking (b) stating why you called (c) saying your name (d) greeting first
40. 40.Which of these is a polite phone habit? (a) a noisy background (b) shouting into the phone (c) saying thank you (d) calling very late

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