Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 798 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
2. 2.Which of these is a rude phone habit? (a) noting key details (b) calling at a fair time (c) eating while talking (d) saying thank you
3. 3.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Tell me the fees.” (c) “Who is this?” (d) “Hello? Hello?”
4. 4.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
5. 5.Which of these is a rude phone habit? (a) shouting into the phone (b) asking “Is now okay?” (c) stating why you called (d) saying your name
6. 6.🔍 Which is the odd one out? (a) saying thank you (b) mumbling your name (c) greeting first (d) calling at a fair time
7. 7.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
8. 8.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
9. 9.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
10. 10.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
11. 11.🔍 Which is the odd one out? (a) stating why you called (b) saying your name (c) a noisy background (d) calling at a fair time
12. 12.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) stating why you called (b) asking “Is now okay?” (c) calling very late (d) greeting first
14. 14.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
15. 15.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
16. 16.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
17. 17.Which of these is a polite phone habit? (a) a noisy background (b) mumbling your name (c) speaking clearly (d) eating while talking
18. 18.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) shout at the caller (d) call ten times
19. 19.🔍 Which is the odd one out? (a) mumbling your name (b) eating while talking (c) stating why you called (d) shouting into the phone
20. 20.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to sound bored (d) to avoid mistakes
21. 21.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
22. 22.Which of these is a rude phone habit? (a) calling very late (b) noting key details (c) saying your name (d) stating why you called
23. 23.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
24. 24.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
25. 25.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) eating while talking (b) not saying who you are (c) mumbling your name (d) noting key details
27. 27.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
28. 28.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
29. 29.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) set a fun ringtone (d) kept it loud
30. 30.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) during working hours (d) very early morning
31. 31.Which of these is a polite phone habit? (a) eating while talking (b) chatting to others (c) shouting into the phone (d) noting key details
32. 32.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
33. 33.Which of these is a polite phone habit? (a) shouting into the phone (b) calling at a fair time (c) chatting to others (d) a noisy background
34. 34.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
35. 35.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) loud music (d) a pen and your notes
36. 36.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
37. 37.Which of these is a rude phone habit? (a) not saying who you are (b) asking “Is now okay?” (c) stating why you called (d) noting key details
38. 38.Which of these is a polite phone habit? (a) mumbling your name (b) hanging up suddenly (c) asking “Is now okay?” (d) shouting into the phone
39. 39.Which of these is a rude phone habit? (a) stating why you called (b) saying thank you (c) hanging up suddenly (d) saying your name
40. 40.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question

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