Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 799 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
2. 2.🔍 Which is the odd one out? (a) greeting first (b) mumbling your name (c) saying thank you (d) asking “Is now okay?”
3. 3.Which of these is a rude phone habit? (a) greeting first (b) eating while talking (c) saying your name (d) asking “Is now okay?”
4. 4.Which of these is a polite phone habit? (a) mumbling your name (b) chatting to others (c) calling very late (d) stating why you called
5. 5.Which of these is a rude phone habit? (a) speaking clearly (b) calling at a fair time (c) hanging up suddenly (d) asking “Is now okay?”
6. 6.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to avoid mistakes (d) to sound bored
7. 7.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
8. 8.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
9. 9.🔍 Which is the odd one out? (a) shouting into the phone (b) stating why you called (c) greeting first (d) noting key details
10. 10.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) on a holiday (d) during working hours
11. 11.Which of these is a rude phone habit? (a) calling at a fair time (b) asking “Is now okay?” (c) shouting into the phone (d) stating why you called
12. 12.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
13. 13.🔍 Which is the odd one out? (a) noting key details (b) eating while talking (c) calling very late (d) a noisy background
14. 14.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
15. 15.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) loud music (d) a pen and your notes
16. 16.Which of these is a polite phone habit? (a) eating while talking (b) a noisy background (c) chatting to others (d) speaking clearly
17. 17.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
18. 18.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
19. 19.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
20. 20.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
21. 21.Which of these is a rude phone habit? (a) greeting first (b) a noisy background (c) saying thank you (d) saying your name
22. 22.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) “Hello? Hello?” (d) a greeting and your name
23. 23.Which of these is a polite phone habit? (a) a noisy background (b) saying your name (c) shouting into the phone (d) mumbling your name
24. 24.True or false: “saying your name” is a rude phone habit. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) calling very late (b) eating while talking (c) not saying who you are (d) greeting first
26. 26.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
27. 27.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
28. 28.Which of these is a rude phone habit? (a) noting key details (b) calling very late (c) speaking clearly (d) calling at a fair time
29. 29.🔍 Which is the odd one out? (a) eating while talking (b) saying your name (c) hanging up suddenly (d) calling very late
30. 30.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) set a fun ringtone (d) switched it off
31. 31.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) asking “Is now okay?” (d) not saying who you are
32. 32.Which of these is a rude phone habit? (a) saying your name (b) stating why you called (c) calling at a fair time (d) mumbling your name
33. 33.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
34. 34.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
35. 35.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
36. 36.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
37. 37.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) shout at the caller (d) hang up angrily
38. 38.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
39. 39.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
40. 40.🔍 Which is the odd one out? (a) mumbling your name (b) saying thank you (c) shouting into the phone (d) a noisy background

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