Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 800 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
2. 2.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) tell them politely (d) pretend to be them
3. 3.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name (c) speaking clearly (d) greeting first
4. 4.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
5. 5.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
6. 6.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
7. 7.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
8. 8.🔍 Which is the odd one out? (a) not saying who you are (b) calling at a fair time (c) saying your name (d) stating why you called
9. 9.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
10. 10.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) call ten times (d) leave a short message
11. 11.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
12. 12.Which of these is a rude phone habit? (a) calling at a fair time (b) a noisy background (c) greeting first (d) saying thank you
13. 13.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
14. 14.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a snack (d) a pen and your notes
15. 15.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
16. 16.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) a greeting and your name (d) “Tell me the fees.”
17. 17.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
19. 19.Which of these is a polite phone habit? (a) shouting into the phone (b) greeting first (c) a noisy background (d) not saying who you are
20. 20.Which of these is a rude phone habit? (a) shouting into the phone (b) saying thank you (c) greeting first (d) noting key details
21. 21.Which of these is a polite phone habit? (a) chatting to others (b) calling at a fair time (c) calling very late (d) hanging up suddenly
22. 22.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
23. 23.Which of these is a rude phone habit? (a) greeting first (b) noting key details (c) asking “Is now okay?” (d) not saying who you are
24. 24.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
25. 25.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
26. 26.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
27. 27.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
28. 28.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
29. 29.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
30. 30.🔍 Which is the odd one out? (a) not saying who you are (b) a noisy background (c) greeting first (d) shouting into the phone
31. 31.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to avoid mistakes (d) to waste time
32. 32.Which of these is a polite phone habit? (a) mumbling your name (b) not saying who you are (c) saying thank you (d) calling very late
33. 33.🔍 Which is the odd one out? (a) saying your name (b) greeting first (c) chatting to others (d) saying thank you
34. 34.🔍 Which is the odd one out? (a) eating while talking (b) speaking clearly (c) hanging up suddenly (d) not saying who you are
35. 35.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
36. 36.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
37. 37.Which of these is a polite phone habit? (a) mumbling your name (b) chatting to others (c) shouting into the phone (d) saying your name
38. 38.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
39. 39.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
40. 40.🕘 A good time to call an office is usually… (a) during working hours (b) late at night (c) on a holiday (d) very early morning

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