Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 9 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) “Hello? Hello?” (d) a greeting and your name
2. 2.True or false: “noting key details” is a polite phone habit. (a) False (b) True
3. 3.Which of these is a rude phone habit? (a) saying thank you (b) not saying who you are (c) calling at a fair time (d) greeting first
4. 4.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
5. 5.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
6. 6.Which of these is a rude phone habit? (a) eating while talking (b) calling at a fair time (c) speaking clearly (d) saying your name
7. 7.Which of these is a polite phone habit? (a) eating while talking (b) chatting to others (c) calling very late (d) stating why you called
8. 8.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
9. 9.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
10. 10.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) kept it loud (d) switched it off
11. 11.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) mumbling your name (b) calling very late (c) a noisy background (d) greeting first
13. 13.🔍 Which is the odd one out? (a) calling at a fair time (b) stating why you called (c) calling very late (d) saying thank you
14. 14.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) loud music (d) a pen and your notes
15. 15.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
16. 16.Which of these is a polite phone habit? (a) calling very late (b) speaking clearly (c) not saying who you are (d) hanging up suddenly
17. 17.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) noting key details (b) saying thank you (c) greeting first (d) mumbling your name
19. 19.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
20. 20.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
21. 21.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
22. 22.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) pretend to be them (d) tell them politely
23. 23.Which of these is a rude phone habit? (a) greeting first (b) a noisy background (c) saying thank you (d) asking “Is now okay?”
24. 24.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
25. 25.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
26. 26.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
27. 27.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
28. 28.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
29. 29.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) shout at the caller (d) hang up angrily
30. 30.Which of these is a rude phone habit? (a) hanging up suddenly (b) stating why you called (c) saying thank you (d) noting key details
31. 31.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
32. 32.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
33. 33.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to sound bored (d) to avoid mistakes
34. 34.Which of these is a rude phone habit? (a) noting key details (b) chatting to others (c) stating why you called (d) asking “Is now okay?”
35. 35.🔍 Which is the odd one out? (a) a noisy background (b) mumbling your name (c) hanging up suddenly (d) stating why you called
36. 36.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
37. 37.🔍 Which is the odd one out? (a) eating while talking (b) asking “Is now okay?” (c) calling very late (d) shouting into the phone
38. 38.True or false: “greeting first” is a rude phone habit. (a) False (b) True
39. 39.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
40. 40.🔍 Which is the odd one out? (a) saying thank you (b) speaking clearly (c) stating why you called (d) eating while talking

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