Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 81 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) a noisy background (b) noting key details (c) greeting first (d) saying your name
2. 2.🔍 Which is the odd one out? (a) mumbling your name (b) not saying who you are (c) eating while talking (d) greeting first
3. 3.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
4. 4.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) shout at them (d) tell them politely
5. 5.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
6. 6.🔍 Which is the odd one out? (a) hanging up suddenly (b) mumbling your name (c) stating why you called (d) a noisy background
7. 7.🔍 Which is the odd one out? (a) stating why you called (b) greeting first (c) saying thank you (d) not saying who you are
8. 8.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
9. 9.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
10. 10.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
11. 11.🔍 Which is the odd one out? (a) saying your name (b) speaking clearly (c) noting key details (d) calling very late
12. 12.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
13. 13.Which of these is a rude phone habit? (a) speaking clearly (b) noting key details (c) greeting first (d) mumbling your name
14. 14.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) answered it (d) switched it off
15. 15.Which of these is a rude phone habit? (a) calling at a fair time (b) asking “Is now okay?” (c) noting key details (d) calling very late
16. 16.🔍 Which is the odd one out? (a) stating why you called (b) eating while talking (c) speaking clearly (d) calling at a fair time
17. 17.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
18. 18.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
19. 19.Which of these is a polite phone habit? (a) not saying who you are (b) calling very late (c) a noisy background (d) noting key details
20. 20.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
21. 21.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
22. 22.Which of these is a polite phone habit? (a) calling at a fair time (b) hanging up suddenly (c) eating while talking (d) not saying who you are
23. 23.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) on a holiday (d) during working hours
24. 24.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
26. 26.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) a greeting and your name (d) “Tell me the fees.”
27. 27.Which of these is a polite phone habit? (a) speaking clearly (b) hanging up suddenly (c) not saying who you are (d) eating while talking
28. 28.Which of these is a polite phone habit? (a) a noisy background (b) hanging up suddenly (c) eating while talking (d) saying your name
29. 29.True or false: “saying your name” is a rude phone habit. (a) False (b) True
30. 30.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to sound bored (c) to end the call (d) to waste time
31. 31.Which of these is a polite phone habit? (a) eating while talking (b) mumbling your name (c) saying thank you (d) chatting to others
32. 32.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
33. 33.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
34. 34.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
35. 35.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
36. 36.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
37. 37.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
38. 38.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
39. 39.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling at a fair time (c) a noisy background (d) calling very late
40. 40.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False

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