Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 801 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) calling at a fair time (b) eating while talking (c) saying your name (d) greeting first
2. 2.Which of these is a polite phone habit? (a) shouting into the phone (b) calling very late (c) eating while talking (d) noting key details
3. 3.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
4. 4.True or false: “calling very late” is a polite phone habit. (a) False (b) True
5. 5.📝 Before an important call, what should you keep ready? (a) loud music (b) a pen and your notes (c) the TV on (d) a snack
6. 6.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
7. 7.🔍 Which is the odd one out? (a) mumbling your name (b) stating why you called (c) calling very late (d) hanging up suddenly
8. 8.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) during working hours (d) on a holiday
9. 9.Which of these is a rude phone habit? (a) calling at a fair time (b) saying your name (c) shouting into the phone (d) stating why you called
10. 10.Which of these is a polite phone habit? (a) hanging up suddenly (b) mumbling your name (c) saying thank you (d) not saying who you are
11. 11.True or false: “saying your name” is a rude phone habit. (a) False (b) True
12. 12.Which of these is a polite phone habit? (a) stating why you called (b) calling very late (c) eating while talking (d) a noisy background
13. 13.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
14. 14.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
15. 15.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
16. 16.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
17. 17.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
18. 18.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
19. 19.Which of these is a polite phone habit? (a) chatting to others (b) hanging up suddenly (c) a noisy background (d) greeting first
20. 20.True or false: “greeting first” is a rude phone habit. (a) False (b) True
21. 21.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
22. 22.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) pretend to be them (d) hang up silently
23. 23.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up suddenly (c) calling very late (d) calling at a fair time
24. 24.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
25. 25.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
26. 26.Which of these is a polite phone habit? (a) calling very late (b) eating while talking (c) calling at a fair time (d) chatting to others
27. 27.🔍 Which is the odd one out? (a) noting key details (b) saying your name (c) asking “Is now okay?” (d) hanging up suddenly
28. 28.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
29. 29.🔍 Which is the odd one out? (a) saying thank you (b) noting key details (c) speaking clearly (d) shouting into the phone
30. 30.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
31. 31.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
32. 32.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
33. 33.🔍 Which is the odd one out? (a) speaking clearly (b) calling at a fair time (c) saying your name (d) chatting to others
34. 34.🔍 Which is the odd one out? (a) calling at a fair time (b) greeting first (c) stating why you called (d) a noisy background
35. 35.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
36. 36.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) “Hello? Hello?” (d) a greeting and your name
37. 37.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
38. 38.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
39. 39.Which of these is a rude phone habit? (a) greeting first (b) saying thank you (c) a noisy background (d) noting key details
40. 40.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students