Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 802 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) a noisy background (b) asking “Is now okay?” (c) noting key details (d) stating why you called
2. 2.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
3. 3.Which of these is a polite phone habit? (a) calling very late (b) speaking clearly (c) chatting to others (d) hanging up suddenly
4. 4.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
5. 5.Which of these is a rude phone habit? (a) noting key details (b) greeting first (c) not saying who you are (d) asking “Is now okay?”
6. 6.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) hang up angrily (d) leave a short message
7. 7.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) shout at them (d) tell them politely
8. 8.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) not saying who you are (c) calling very late (d) hanging up suddenly
9. 9.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
10. 10.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
11. 11.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
12. 12.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
13. 13.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
14. 14.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
15. 15.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
16. 16.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
17. 17.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
18. 18.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) set a fun ringtone (d) kept it loud
19. 19.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
20. 20.True or false: “greeting first” is a rude phone habit. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) hanging up suddenly (b) speaking clearly (c) saying your name (d) calling at a fair time
22. 22.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
23. 23.True or false: “greeting first” is a polite phone habit. (a) True (b) False
24. 24.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
26. 26.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
27. 27.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to end the call (d) to waste time
28. 28.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
29. 29.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) loud music (c) a snack (d) the TV on
30. 30.Which of these is a rude phone habit? (a) saying thank you (b) mumbling your name (c) noting key details (d) speaking clearly
31. 31.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying thank you (c) shouting into the phone (d) calling at a fair time
32. 32.Which of these is a polite phone habit? (a) not saying who you are (b) a noisy background (c) chatting to others (d) greeting first
33. 33.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
34. 34.🔍 Which is the odd one out? (a) greeting first (b) saying your name (c) stating why you called (d) eating while talking
35. 35.Which of these is a polite phone habit? (a) chatting to others (b) saying thank you (c) a noisy background (d) mumbling your name
36. 36.🔍 Which is the odd one out? (a) saying your name (b) calling very late (c) noting key details (d) calling at a fair time
37. 37.Which of these is a rude phone habit? (a) stating why you called (b) calling very late (c) calling at a fair time (d) asking “Is now okay?”
38. 38.Which of these is a rude phone habit? (a) noting key details (b) asking “Is now okay?” (c) saying your name (d) chatting to others
39. 39.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
40. 40.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) during working hours (d) on a holiday

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