Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 803 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “saying your name” is a polite phone habit. (a) False (b) True
2. 2.🔍 Which is the odd one out? (a) calling very late (b) saying your name (c) chatting to others (d) eating while talking
3. 3.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
4. 4.True or false: “greeting first” is a rude phone habit. (a) True (b) False
5. 5.Which of these is a rude phone habit? (a) greeting first (b) calling very late (c) calling at a fair time (d) saying thank you
6. 6.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) shout at them (d) tell them politely
7. 7.Which of these is a polite phone habit? (a) eating while talking (b) saying your name (c) chatting to others (d) not saying who you are
8. 8.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) hanging up suddenly (b) mumbling your name (c) stating why you called (d) eating while talking
10. 10.Which of these is a rude phone habit? (a) speaking clearly (b) chatting to others (c) asking “Is now okay?” (d) saying thank you
11. 11.🔍 Which is the odd one out? (a) speaking clearly (b) noting key details (c) eating while talking (d) saying your name
12. 12.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
13. 13.🔍 Which is the odd one out? (a) saying your name (b) greeting first (c) mumbling your name (d) speaking clearly
14. 14.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
15. 15.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) not saying who you are (c) greeting first (d) saying thank you
16. 16.Which of these is a polite phone habit? (a) calling very late (b) not saying who you are (c) greeting first (d) a noisy background
17. 17.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
18. 18.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
19. 19.🔍 Which is the odd one out? (a) greeting first (b) hanging up suddenly (c) shouting into the phone (d) not saying who you are
20. 20.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
21. 21.📞 The person you want is not available. What is best? (a) shout at the caller (b) hang up angrily (c) leave a short message (d) call ten times
22. 22.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) a pen and your notes (d) the TV on
23. 23.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) noting key details (d) shouting into the phone
24. 24.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
25. 25.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
26. 26.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
27. 27.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
28. 28.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
29. 29.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
30. 30.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) answered it (d) switched it off
31. 31.🔍 Which is the odd one out? (a) eating while talking (b) chatting to others (c) a noisy background (d) noting key details
32. 32.🔍 Which is the odd one out? (a) hanging up suddenly (b) saying thank you (c) noting key details (d) saying your name
33. 33.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
34. 34.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
35. 35.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) calling very late (d) mumbling your name
36. 36.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
37. 37.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
38. 38.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Tell me the fees.” (d) “Hello? Hello?”
39. 39.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
40. 40.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) late at night (d) on a holiday

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