Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 804 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) chatting to others (d) stating why you called
2. 2.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) call ten times (d) shout at the caller
3. 3.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
4. 4.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) kept it loud (d) set a fun ringtone
5. 5.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
6. 6.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
7. 7.True or false: “saying your name” is a polite phone habit. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) chatting to others (b) eating while talking (c) mumbling your name (d) greeting first
9. 9.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
10. 10.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
11. 11.🔍 Which is the odd one out? (a) stating why you called (b) calling at a fair time (c) saying thank you (d) calling very late
12. 12.Which of these is a rude phone habit? (a) eating while talking (b) speaking clearly (c) saying thank you (d) calling at a fair time
13. 13.Which of these is a polite phone habit? (a) noting key details (b) mumbling your name (c) calling very late (d) eating while talking
14. 14.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling at a fair time (c) calling very late (d) not saying who you are
15. 15.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) greeting first (c) calling at a fair time (d) a noisy background
16. 16.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
17. 17.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
18. 18.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
19. 19.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) speaking clearly (c) hanging up suddenly (d) saying your name
21. 21.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
22. 22.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Tell me the fees.” (d) “Hello? Hello?”
23. 23.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
24. 24.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
25. 25.Which of these is a rude phone habit? (a) calling at a fair time (b) calling very late (c) greeting first (d) speaking clearly
26. 26.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
27. 27.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) pretend to be them (d) hang up silently
28. 28.🔍 Which is the odd one out? (a) hanging up suddenly (b) mumbling your name (c) calling at a fair time (d) not saying who you are
29. 29.Which of these is a polite phone habit? (a) a noisy background (b) saying thank you (c) eating while talking (d) not saying who you are
30. 30.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
31. 31.🔍 Which is the odd one out? (a) calling at a fair time (b) greeting first (c) mumbling your name (d) asking “Is now okay?”
32. 32.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) a snack (c) loud music (d) the TV on
33. 33.🔍 Which is the odd one out? (a) greeting first (b) stating why you called (c) shouting into the phone (d) saying thank you
34. 34.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
35. 35.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) mumbling your name (b) not saying who you are (c) shouting into the phone (d) asking “Is now okay?”
37. 37.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) during working hours (d) on a holiday
38. 38.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
39. 39.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
40. 40.Which of these is a polite phone habit? (a) calling very late (b) hanging up suddenly (c) mumbling your name (d) asking “Is now okay?”

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