Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 805 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) speaking clearly (b) asking “Is now okay?” (c) greeting first (d) eating while talking
2. 2.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
3. 3.🔍 Which is the odd one out? (a) greeting first (b) asking “Is now okay?” (c) noting key details (d) hanging up suddenly
4. 4.Which of these is a polite phone habit? (a) a noisy background (b) greeting first (c) chatting to others (d) shouting into the phone
5. 5.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
6. 6.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
7. 7.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) on a holiday (d) during working hours
8. 8.🔍 Which is the odd one out? (a) chatting to others (b) mumbling your name (c) a noisy background (d) asking “Is now okay?”
9. 9.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
10. 10.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
11. 11.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
12. 12.Which of these is a polite phone habit? (a) shouting into the phone (b) calling very late (c) not saying who you are (d) stating why you called
13. 13.Which of these is a polite phone habit? (a) a noisy background (b) mumbling your name (c) saying your name (d) not saying who you are
14. 14.Which of these is a rude phone habit? (a) not saying who you are (b) saying your name (c) stating why you called (d) speaking clearly
15. 15.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
16. 16.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
17. 17.True or false: “saying your name” is a polite phone habit. (a) False (b) True
18. 18.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Hello? Hello?”
19. 19.Which of these is a rude phone habit? (a) mumbling your name (b) stating why you called (c) calling at a fair time (d) noting key details
20. 20.True or false: “calling very late” is a polite phone habit. (a) False (b) True
21. 21.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
22. 22.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
23. 23.Which of these is a rude phone habit? (a) saying your name (b) hanging up suddenly (c) greeting first (d) stating why you called
24. 24.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
25. 25.🔍 Which is the odd one out? (a) mumbling your name (b) calling at a fair time (c) chatting to others (d) a noisy background
26. 26.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
27. 27.🔍 Which is the odd one out? (a) calling very late (b) stating why you called (c) noting key details (d) speaking clearly
28. 28.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
29. 29.🔍 Which is the odd one out? (a) chatting to others (b) hanging up suddenly (c) saying thank you (d) calling very late
30. 30.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
31. 31.🔍 Which is the odd one out? (a) calling very late (b) not saying who you are (c) noting key details (d) mumbling your name
32. 32.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
33. 33.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
34. 34.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) greeting first (b) saying thank you (c) asking “Is now okay?” (d) a noisy background
36. 36.🔍 Which is the odd one out? (a) saying your name (b) calling at a fair time (c) asking “Is now okay?” (d) mumbling your name
37. 37.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to avoid mistakes (d) to sound bored
38. 38.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) tell them politely (d) hang up silently
39. 39.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
40. 40.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye

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