Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 806 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
2. 2.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to waste time (c) to end the call (d) to sound bored
3. 3.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
4. 4.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
5. 5.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) a snack (d) loud music
6. 6.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
7. 7.Which of these is a rude phone habit? (a) calling at a fair time (b) not saying who you are (c) noting key details (d) saying thank you
8. 8.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
9. 9.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
10. 10.Which of these is a polite phone habit? (a) hanging up suddenly (b) shouting into the phone (c) calling very late (d) saying thank you
11. 11.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
12. 12.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
13. 13.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
14. 14.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
15. 15.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
16. 16.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
17. 17.Which of these is a rude phone habit? (a) greeting first (b) calling at a fair time (c) mumbling your name (d) noting key details
18. 18.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) calling very late (c) eating while talking (d) hanging up suddenly
19. 19.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
20. 20.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
21. 21.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) hang up angrily (d) call ten times
22. 22.Which of these is a rude phone habit? (a) saying your name (b) noting key details (c) shouting into the phone (d) saying thank you
23. 23.🔍 Which is the odd one out? (a) mumbling your name (b) asking “Is now okay?” (c) noting key details (d) saying your name
24. 24.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
25. 25.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
26. 26.🔍 Which is the odd one out? (a) not saying who you are (b) eating while talking (c) speaking clearly (d) mumbling your name
27. 27.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
28. 28.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
29. 29.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) answered it (d) kept it loud
30. 30.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) during working hours (d) very early morning
31. 31.Which of these is a rude phone habit? (a) eating while talking (b) calling at a fair time (c) greeting first (d) speaking clearly
32. 32.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
33. 33.🔍 Which is the odd one out? (a) saying your name (b) asking “Is now okay?” (c) calling very late (d) greeting first
34. 34.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
35. 35.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
36. 36.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
37. 37.Which of these is a polite phone habit? (a) shouting into the phone (b) stating why you called (c) mumbling your name (d) chatting to others
38. 38.🔍 Which is the odd one out? (a) mumbling your name (b) eating while talking (c) calling very late (d) saying thank you
39. 39.True or false: “greeting first” is a rude phone habit. (a) True (b) False
40. 40.Which of these is a polite phone habit? (a) shouting into the phone (b) chatting to others (c) greeting first (d) calling very late

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