Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 807 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) kept it loud (d) switched it off
2. 2.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
3. 3.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
4. 4.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
5. 5.🕘 A good time to call an office is usually… (a) during working hours (b) on a holiday (c) very early morning (d) late at night
6. 6.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) call ten times (d) leave a short message
7. 7.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
8. 8.Which of these is a polite phone habit? (a) eating while talking (b) saying your name (c) hanging up suddenly (d) a noisy background
9. 9.Which of these is a polite phone habit? (a) eating while talking (b) hanging up suddenly (c) a noisy background (d) speaking clearly
10. 10.Which of these is a rude phone habit? (a) saying thank you (b) chatting to others (c) calling at a fair time (d) greeting first
11. 11.🔍 Which is the odd one out? (a) mumbling your name (b) eating while talking (c) not saying who you are (d) speaking clearly
12. 12.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
13. 13.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
14. 14.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
15. 15.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) hang up silently (d) pretend to be them
16. 16.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a pen and your notes (d) a snack
17. 17.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
18. 18.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
19. 19.Which of these is a polite phone habit? (a) not saying who you are (b) mumbling your name (c) saying thank you (d) hanging up suddenly
20. 20.🔍 Which is the odd one out? (a) chatting to others (b) calling very late (c) noting key details (d) mumbling your name
21. 21.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
22. 22.Which of these is a rude phone habit? (a) saying your name (b) saying thank you (c) stating why you called (d) eating while talking
23. 23.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
24. 24.🔍 Which is the odd one out? (a) calling very late (b) speaking clearly (c) asking “Is now okay?” (d) greeting first
25. 25.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
26. 26.🔍 Which is the odd one out? (a) saying thank you (b) a noisy background (c) greeting first (d) stating why you called
27. 27.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
28. 28.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
29. 29.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
30. 30.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
31. 31.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to waste time (d) to sound bored
32. 32.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
33. 33.Which of these is a polite phone habit? (a) chatting to others (b) mumbling your name (c) asking “Is now okay?” (d) hanging up suddenly
34. 34.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
35. 35.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
36. 36.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
37. 37.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
38. 38.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
39. 39.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
40. 40.True or false: “eating while talking” is a polite phone habit. (a) False (b) True

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