Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 808 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
2. 2.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
3. 3.🔍 Which is the odd one out? (a) not saying who you are (b) shouting into the phone (c) mumbling your name (d) stating why you called
4. 4.Which of these is a rude phone habit? (a) stating why you called (b) saying thank you (c) chatting to others (d) noting key details
5. 5.Which of these is a rude phone habit? (a) calling at a fair time (b) noting key details (c) greeting first (d) mumbling your name
6. 6.True or false: “saying your name” is a rude phone habit. (a) False (b) True
7. 7.🔍 Which is the odd one out? (a) saying thank you (b) saying your name (c) hanging up suddenly (d) greeting first
8. 8.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
9. 9.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) leave a short message (d) hang up angrily
10. 10.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) a noisy background (d) noting key details
11. 11.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) shouting into the phone (d) speaking clearly
12. 12.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
13. 13.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to end the call (d) to avoid mistakes
14. 14.🔍 Which is the odd one out? (a) noting key details (b) a noisy background (c) asking “Is now okay?” (d) stating why you called
15. 15.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
16. 16.🔍 Which is the odd one out? (a) stating why you called (b) greeting first (c) calling very late (d) speaking clearly
17. 17.Which of these is a rude phone habit? (a) saying your name (b) greeting first (c) hanging up suddenly (d) calling at a fair time
18. 18.Which of these is a rude phone habit? (a) saying thank you (b) calling at a fair time (c) speaking clearly (d) not saying who you are
19. 19.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
20. 20.🔍 Which is the odd one out? (a) hanging up suddenly (b) greeting first (c) a noisy background (d) shouting into the phone
21. 21.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
22. 22.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
23. 23.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
24. 24.🕘 A good time to call an office is usually… (a) during working hours (b) on a holiday (c) late at night (d) very early morning
25. 25.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
26. 26.Which of these is a rude phone habit? (a) saying your name (b) shouting into the phone (c) noting key details (d) stating why you called
27. 27.Which of these is a polite phone habit? (a) not saying who you are (b) mumbling your name (c) noting key details (d) chatting to others
28. 28.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
29. 29.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
30. 30.Which of these is a polite phone habit? (a) stating why you called (b) eating while talking (c) calling very late (d) mumbling your name
31. 31.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
32. 32.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) loud music (d) a pen and your notes
33. 33.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
34. 34.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
35. 35.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
36. 36.Which of these is a polite phone habit? (a) saying thank you (b) calling very late (c) shouting into the phone (d) hanging up suddenly
37. 37.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Who is this?” (d) “Tell me the fees.”
38. 38.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
39. 39.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
40. 40.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) pretend to be them (d) tell them politely

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