Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 809 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) not saying who you are (b) noting key details (c) shouting into the phone (d) calling very late
2. 2.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) leave a short message (d) shout at the caller
3. 3.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
4. 4.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
5. 5.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
6. 6.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) stating why you called (b) mumbling your name (c) a noisy background (d) calling very late
8. 8.Which of these is a polite phone habit? (a) hanging up suddenly (b) mumbling your name (c) chatting to others (d) stating why you called
9. 9.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
10. 10.Which of these is a polite phone habit? (a) eating while talking (b) asking “Is now okay?” (c) chatting to others (d) mumbling your name
11. 11.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
12. 12.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) tell them politely (d) shout at them
13. 13.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) saying thank you (b) speaking clearly (c) greeting first (d) mumbling your name
15. 15.🔍 Which is the odd one out? (a) a noisy background (b) calling at a fair time (c) stating why you called (d) speaking clearly
16. 16.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
17. 17.Which of these is a polite phone habit? (a) shouting into the phone (b) saying your name (c) hanging up suddenly (d) not saying who you are
18. 18.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
19. 19.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
20. 20.🔍 Which is the odd one out? (a) greeting first (b) stating why you called (c) eating while talking (d) calling at a fair time
21. 21.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
22. 22.True or false: “greeting first” is a rude phone habit. (a) False (b) True
23. 23.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) a greeting and your name (d) “Tell me the fees.”
24. 24.Which of these is a rude phone habit? (a) saying your name (b) calling at a fair time (c) noting key details (d) eating while talking
25. 25.Which of these is a rude phone habit? (a) calling at a fair time (b) stating why you called (c) shouting into the phone (d) saying your name
26. 26.Which of these is a rude phone habit? (a) greeting first (b) asking “Is now okay?” (c) hanging up suddenly (d) calling at a fair time
27. 27.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
28. 28.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
29. 29.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
30. 30.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
31. 31.🕘 A good time to call an office is usually… (a) during working hours (b) on a holiday (c) late at night (d) very early morning
32. 32.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying your name (c) chatting to others (d) calling at a fair time
34. 34.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
35. 35.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
36. 36.Which of these is a rude phone habit? (a) saying your name (b) greeting first (c) asking “Is now okay?” (d) a noisy background
37. 37.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
38. 38.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
39. 39.🔍 Which is the odd one out? (a) not saying who you are (b) calling very late (c) saying your name (d) eating while talking
40. 40.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False

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